Besplatna proba

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

LiveAgent cijene
Naplaćujemo u USD (američki dolar) i konačni iznos biti će kreiran na temelju konverzije USD/EURna dan kada je vaš račun kreiran.
Višekanalni help desk softver zajedno s naprednom automatizacojom, live chat-om, integracijom s društvenim mrežama i mogučnostima call centra.
14 dana besplatni probni period
Kreditna kartica nije potrebna
Plaćajte i povečavajte pakete po potrebi
Bez ugovora
Bez troškova postavljanja
Otkažite u bilo kojem trenutku
Ticket

Ticket

Alat za e-mail ticketing koji morate imati

$15/agent/month
12 €/agent/month
  • Neograničena arhiva ticketa
  • Neograničen broj e-mail adresa
  • Napredno izvještavanje
  • Korisnički portal + forum
  • API + Integracije
  • Pravila i vremenska pravila
  • Korisnička usluga
  • White Glove Setup
Ticket+Chat

Ticket+Chat

Robusni multikanalni live chat i ticketing sustav

$29/agent/month
24 €/agent/month

Sve iz Ticket, plus:p>

  • Neograničeno chat dugmadi
  • Feedback management
  • Praćenje posjetitelja u realnom vremenu
  • Proaktivne chat pozivnice
  • Ankete zadovoljstva korisnika
  • Društvene mreže*
  • Praćenje vremena*
  • Zapisi revizije*
All-inclusive

All-inclusive

Moćni višekanalni helpdesk s 180+ funkcionalnosti

$39/agent/month
32 €/agent/month

Sve u Ticket + chat, plus:

  • Call centar podrška
  • Video poziv
  • IVR
  • Transferi i usmjeravanje poziva
  • Hardverski IP telefon
  • Neograničeno snimanje poziva
  • Sve glavne funkcionalnosti iz prethodnog paketa su besplatni u ovom paketu.
Besplatno

Besplatno

Zauvijek besplatni paket s nekim ograničenjima

$0/agent/month
0 €/agent/month
  • 7-dnevna povijest ticketa
  • 1 chat dugme
  • 1 broj telefona
  • 1 email adresa
  • Osnovni izvještaji
  • Korisnički portal + forum
  • Neograničena povijest ticketa Imajte sve vase tickete pri ruci kada god ih trebate. LiveAgent sprema sve tickete na neograničeni vremenski period.
  • Neograničen broj email adresa Povežite neograničen broj e-mail adresa (prodaja, marketing, tehnička podrška) s vašim LiveAgent računom kako bi kreirali jedinstvenu korisničku podršku na svim razinama tvrtke.
  • Napredno izvještavanje Kreirajte napredne izvještaje (kanali, agenti, odjeli, usklađenost sa SLA itd) u grafikonima različitih oblika.
  • Korisnički portal + forum Iskoristite naš korisnički portal kako bi izgradili vašu bazu znanja. Popunite ju forumima, vodičima I sandučićima za povratne informacije I sugestije.
  • API + integracije Integrirajte vase omiljene aplikacije s našim help desk softverom putem našeg jedinstvenog API ključa. Povežite sustav za upravljanje naplatama, CRM-ove, alate za suradnju i mnogo više.
  • Pravila i vremenska pravila Kreirajte prilagođene akcije ili automatizacijska pravila s vremenskim okidačom kako bi ubrzali repetetivne zadatke koji ne zahtjevaju pažnju vaših agenata.
  • Služba za korisnike Kontaktirajte nas putem bilo kojeg od naših komunikacijskih kanala. Nudimo podršku 24/7, svaki dan u godini.
  • White Glove postavljanje Sjednite i opustite se dok vam mi postavljamo vaš LiveAgent račun. Prijavite se na help desk sustav koji je spreman za upotrebu te će povećati produktivnost vašeg agenta i poboljšati kvalitetu vaše korisničke usluge.

Sve u Ticket, plus:

  • Neograničeno chat dugmeta Postavite neograničen broj chat dugmadi na različite URL-ove vaše stranice. Odaberite pravila putem kojih će se dugme prikazati ili sakriti.
  • Feedback management Ohrabrite korisnike na ostavljanje povratnih informacija i savjeta za unapređenje vašeg proizvoda
  • Praćenje posjetitelja u stvarnom vremenu Pratite što rade posjetitelji vaše web stranice. Pogledajte koji su URL-ovi otvoreni, koliko dugo pregledavaju pojedinu stranicu i primite obavijest kad prijeđu na novu stranicu.
  • Proaktivne chat pozivnice Obratite se posjetiteljima svoje web stranice proaktivnim pozivnicama za chat. Obavijestite ih da ste tu i spremni pomoći ako im zatreba.
  • Anketa o zadovoljstvu chat-om Primajte neposredne povratne informacije nakon svake sesije chata uživo. Saznajte što možete poboljšati, što je ispravno učinjeno i pratite zadovoljstvo kupaca tijekom vremena.
  • Društvene mreže* Vratite kontrolu nad svojim društvenim mrežama. Integrirajte LiveAgent s Facebookom, Instagramom, Twitterom i Viberom kako biste pojednostavili sve komentare, poruke i napomene izravno u službu za pomoć u obliku ticketa.
  • Praćenje vremena* Pratite svoje radne navike. Pogledajte koliko vam treba da odgovorite na svaki ticket ili koliko su trajale vaše pauze.
  • Dnevnik revizije* Pronašli ste nešto sumnjivo? Pregledajte dnevnik revizije da biste vidjeli koje je radnje svaki agent izvršio tijekom određenog vremenskog razdoblja.

Sve u Ticket + chat, plus:

  • Call centar podrška Stvorite potpuno funkcionalni virtualni pozivni centar u kompletu s ACD-om, IVR-om, naprednim opcijama povratnog poziva i još mnogo toga.
  • Video pozivi Želite li postati osobniji? Započnite video poziv kako biste svojim klijentima pružili jedinstvenije, personalizirano iskustvo podrške.
  • IVR Poboljšajte iskustvo korisničkog call centra dizajniranjem sveobuhvatnih stabala interaktivnog glasovnog odgovora (IVR) koja ih usmjeravaju do ispravnog odjela za podršku ili agenta.
  • Usmjeravanje i transferi poziva Naš softver call centra opremljen je ACD-om i kontroliranim pozivima. Uživajte u neometanim prijelazima poziva s jednog agenta na drugog danas.
  • Hardverski IP telefon Osjećate li se ugodnije koristeći svoj hardverski telefon? Nema problema! Spojite ga s LiveAgent-om kako biste odgovorili na pozive. Nema potrebe za upotrebom softfona ili odgovaranjem na pozive u pregledniku ako to ne želite.
  • Neograničeno snimanje poziva Svi dolazni i odlazni pozivi upućeni putem LiveAgent-a automatski se bilježe radi vaše sigurnosti. Pristupite snimkama poziva u bilo kojem trenutku u svrhu osiguranja kvalitete, obuke ili pravne svrhe.
  • Sve glavne funkcionalnosti iz prethodnih paketa su besplatne u ovom
  • 7-dnevna povijest ticketa Svaki ticket može biti pregledan 7 dana od datuma primitka. Nakon 7 dana, više nije dostupan.
  • 1 chat dugme Dodajte chat dugme na jedan URL po vašem izboru.
  • 1 telefonski broj Spojite jedan telefonski broj kako bi mogli upravljati pozivima putem vašeg call centra.
  • 1 email adresa Spojite jednu e-mail adresu s našim ticketing softverom kako bi organizirali, pratili i odgovarali na upite na vrijeme.
  • Osnovni izvještaji Dobijte potpuni pregled vaše analitike i performansi agenta. Generrirajte izvještaje u različitim formatima i prikazima.
  • Korisnički portal + forum Iskoristite naš korisnički portal kako bi izradili vašu vlastitu bazu znanja. Popunite je uputama, FAQ i sandučićima za sugestije i povratne informacije.
  • Služba za korisnike Nudimo 24/7 korisničku podršku, svaki dan u godini. Kontaktirajte nas putem live chat-a, e-maila, telefona ili putem društvenih mreža.
* Usluga se naplaćiva prema cijeniku, kojeg možete pronaći u pregledu planova pretplate ispod.
Compare plans
Check out our plan comparisons and select the best one for you

Ticket

Ticket+Chat

All-inclusive

Free

Ticket

Ticket

$15/agent/month
12 €/agent/month
Ticket+Chat

Ticket+Chat

$29/agent/month
24 €/agent/month
All-inclusive

All-inclusive

$39/agent/month
32 €/agent/month

Free

Free

$0/agent/month
0 €/agent/month
Communication channels
Customer Portal
Setup a customer portal complete with a knowledge base, forum, and FAQs. Customer portal feature
Contact forms
Give your customers the option to reach out via a contact form that’s placed directly on your website.Contact form feature
Slack notifications
Receive a Slack notification every time you receive a new ticket or a ticket response in LiveAgent. Slack notification feature
Customer forum
Create an online community forum for your users. Empower them to ask questions, provide answers, and lead discussions. Customer forum feature
E-mail Ticketing (email addresses)
Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature
Unlimited
Unlimited
Unlimited
1 Email address
Live chat
Gain customer trust and boost sales with personalized, real-time live chat support. Live chat feature
Unlimited
Unlimited
1 Chat Button
Proactive chat invitations
Engage your website visitors by inviting them to chat with your agents. Proactive chat invitations feature
Feedback management
Encourage customers to send you new ideas and Feedback for future development. Feedback & Suggestions feature
Instagram
Streamline all comments and mentions of your Instagram page and respond directly from your LiveAgent ticketing dashboard. Instagram feature
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Viber
Respond to Viber messages directly from your LiveAgent dashboard. Viber feature
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Twitter
Monitor unique keywords and respond to Tweets that require action. All responses made from LiveAgent are sent as Tweets. Twitter feature
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Facebook
Respond to Facebook messages, posts, comments, or mentions directly from LiveAgent. Facebook feature
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call center support
Choose your VoIP provider from our partners’ list, set up unlimited agent devices, and start answering phone calls directly from your browser. Call center support
1 Phone number
Video call
Increase outbound sales and improve customer satisfaction with our video call feature. Get personal, and don’t forget to smile! Video call feature
Conversation management
Ticket history
Store all tickets and chat transcripts indefinitely. Access all past tickets, conversations, and call recordings for quality assurance, legal, or training purposes at any time.
Unlimited
Unlimited
Unlimited
7 days
Merge tickets
Received multiple tickets about the same issue and want to combine them? No problem! Use our merge tickets feature.
Custom ticket fields
Learned some valuable information? Create a custom ticket field and add it to the ticket info panel. Custom ticket field feature
Split tickets
Received a ticket with multiple requests? Split the ticket into two and assign each to a different agent/department. Split tickets feature
Internal tickets
Create an internal note for your colleagues. The notes are visible to agents only, so there's no need to worry that other end-users or customers seeing your private notes. Internal tickets
Attachments
Easily drag and drop attachments (images, music, video, documents, etc.) to share them with your customers. Attachments feature
Ticket mass actions
Select multiple tickets at once and run mass actions to save time. With this feature, you can resolve, transfer, or delete multiple tickets with a single click. Ticket mass actions feature
To Solve Algorithm
Automatically prioritize tickets that need to be solved according to service level agreements (SLAs) and the date and time they were received. To Solve Feature
Ticket satisfaction survey
Automatically send out ticket satisfaction survey emails after each interaction to ensure your customers receive high-quality service.
Custom tags
Add custom tags to organize and filter through tickets while viewing their contents at a glance.
Custom ticket filters
Create unique ticket filters to make searching and filtering easier. Custom ticket filters feature
Agent notes to tickets
Add private notes to tickes. Private notes are visible to agents only, so there's no need to worry about your customers or other end users seeing them. Agent notes to tickets feature
Real-time dashboards
A real-time overview of your usage statistics.
Ticket transfers
Transfer tickets to the agents or departments that are best equipped to handle them with a single click.
WYSIWYG editor
Use our WYSIWYG editor to style the content of your emails, email templates, and knowledge base articles. WYSIWYG editor feature
Multiple ticket tabs
Solving more than one ticket at a time? No problem! ComparePlansTable__open up multiple ticket tabs in your LiveAgent app and switch back and forth as needed. Multiple ticket tabs feature
Business hours
When are you available to help your customers? Let them know with the Business hours feature
Departments
Create sales, marketing, and tech support departments for easier ticket routing and division of responsibilities.Departments feature
Canned answers
Speed up your responses by using predefined sequences of text. Canned answers feature
Contacts & Groups
Segment customers by interests, age, nationality, or any other metric. Contacts feature & Groups feature
Predefined answers
Create predefined answers for support queries that can be answered with a generic response. Predefined answers feature
Chat transcripts
Do your customers need a copy of the conversation they’ve had with you? Provide them with chat transcripts via email.
Limited to 1 Chat button
File sharing over chat
Our live chat supports JPG, JPEG, PNG, GIF, PDF, and TXT file sharing.
Limited to 1 Chat button
Mobile chat window
Our live chat widgets are responsive - customers can start chats on mobile or desktop with ease.
Limited to 1 Chat button
Chat welcome message setting
Send out automated chat welcome messages to your new website visitors to showcase that you’re online and available to help them as needed.
Limited to 1 Chat button
Real-time visitors monitor
Monitor what your website visitors are up to. See which URLs they have open, how long they’ve been browsing each page, and get notified when they navigate to a new page on your website.
Chat Satisfaciton Surveys
Get immediate feedback after each customer interaction. Find out how you can improve, what was done right, and monitor customer satisfaction over time. Agent ratings feature
Time Tracking
Gain a deeper understanding of your help desk's performance by tracking your agent’s working habits. See how long it takes them to respond to each ticket, how long they were online, or how long their breaks were. Time tracking feature
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call Queuing
If all online agents are busy with ongoing calls, LiveAgent will automatically create a call queue for new callers. Call queue indicator
Limited to 1 Phone number
IVR
Improve your customer’s call center experience by designing comprehensive interactive voice response (IVR) trees that route them to the correct support department or agent. IVR feature
Unlimited call recordings
Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. Unlimited call recordings feature
Call routing & transfers
Our call center software is equipped with ACD and attended call transfers. Enjoy seamless call transitions from one department or agent to another starting today. Call routing and Call transfers feature
Customization
API
Connect various programs, software, or tools with LiveAgent and automate countless tasks. API feature
Customer mail templates
Configure email templates for your customers and agents. All the email templates sent from LiveAgent can be formatted as HTML or plain text emails. Mail templates feature
Rules & Time rules
Create custom triggers, automation rules, and time rules to speed up repetitive tasks that don’t require the attention of your agents. Rules and Time rules feature
Gamification
Motivate, entertain, increase productivity, and foster collaboration in teams. Gamification feature
Contact form widgets customization
Choose a contact form widget from our template gallery and customize it to match your business’s aesthetic.
Limited to 1 form
Chat widgets customization
Choose a chat widget from our template gallery and customize it to match your business’s color palette.
Limited to 1 form
Chat invitations widgets customization
Choose a chat invitation design from our template gallery and customize it according to your needs.
Sound configuration
Customize or disable any notification sounds that you hear in LiveAgent. Choose from our existing sounds or upload your own files. Sound configuration feature
$5 / month / per acc 5 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Search & replace
LiveAgent can automatically search for specific strings in every incoming message and replace them with something else before being displayed or stored in the database. Search & replace feature
$9 / month / per acc 9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call widgets customization
Create enticing call widgets or choose from our template gallery. Customize any existing design according to your needs.
Limited to 1 chat
Video call widgets customization
Create engaging video call widgets or choose an existing design from our template gallery. Customize any existing template according to your needs.
Additional Knowledge base
Multi knowledge base* gives you the opportunity to create an unlimited amount of separate customer portals, where each one of them can have its own unique design, settings, and content. Additional Knowledge base
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Branding free
Remove LiveAgent branding from live chat windows and buttons, knowledge base/customer portal, call windows and buttons, contact forms, feedback forms, and email templates.
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Reporting
Basic Reports
Analytics overview
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature
Performance report
Monitor the performance of your support agents. See who is the most productive, who prefers e-mails over live chats, and who delivers consistent results over time. Performance report feature
Advanced Reporting
Agent report
Create agent reports for work time, answered tickets, chats, calls, sales, ratings, and more from a specific time range. Agent report feature
Agents ratings
Generate agent rating reports complete with customer’s comments. Agents ratings feature
Department report
Generate reports about each department's number of answered tickets, chats, calls, and more during a specific time range. Department report feature
Channel report
LiveAgent provides you with detailed insights about every communication channel: email, live chat, call center, contact forms, Instagram, Facebook messages, Tweets etc. Channel report feature
Tag report
Generate tag reports from a specific period of time. Individual entries can be sorted by time range, department, channel, and agent. Tag report feature
Ticket history
Filter tickets by day, week, month, year, or a custom date range to generate a ticket history report. Find out which departments had the most assigned tickets, which agents solved them, their current statuses, and more.
Time report
Find out how long it took to answer tickets from a specific time range. Individual entries can be sorted by agent, ticket, customer, company, report date, billed date, type (manual, auto). Time report feature
My work report
Generate reports about the work you’ve done in a day, week, month, year, or during a custom date range. Find out how many tickets were assigned to you, from which channel they came from, and their current status.
Agent availability for calls, chats, ticket
Monitor the availability of your agents and see exactly when they're online (date, hours, from, to). Agent availability feature
Call, chat availability
Generate reports about each agent’s availability to answer calls and chats. Discover who’s most involved, and who needs to ramp up their support efforts.
Call, chat, ticket load
Find out which agents had the most tickets, calls, and chats assigned to them to compare and optimize your agent’s workloads.
SLAs with Reports
Call, chats, tickets SLA compliance
LiveAgent offers a report of fulfilled and missed SLAs from a specific time range and department. Individual entries can be sorted by department, agent, and date. SLA compliance feature
Call, chats, tickets SLA log
LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and department. Individual entries can be sorted by requester, Ticket ID, SLA start time, department, agent, due date, close date, and SLA remaining/overdue time. SLA log feature
Integrations
Squarespace
LiveAgent enables you to place live chat buttons on your Squarespace websites. Squarespace integration
1 Chat button
Weebly
LiveAgent’s Weebly integration enables you to place live chat buttons on your Weebly websites. Weebly integration
1 Chat button
Wix
LiveAgent’s Wix integration enables you to place live chat buttons on your Wix websites. Wix integration
1 Chat button
WordPress
LiveAgent’s WordPress integration enables you to place a live chat button on your WordPress site or blog. Turn your website into powerful WordPress HelpDesk or WordPress live chat with LiveAgent. WordPress integration
1 Chat button
PipeDrive
Register new PipeDrive deals and view all registered deals pertaining to the customer that you are assisting. PipeDrive integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
ActiveCampaign
Integrate ActiveCampaign with LiveAgent to automate processes like creating new deals, updating contacts, and more. ActiveCampaign integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Mailchimp
Subscribe and unsubscribe contacts from your MailChimp mailing lists directly from LiveAgent. MailChimp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Jira
Connect Jira with your LiveAgent account to view tickets related to Jira tasks, merge tasks with tickets from specific customers, and search for Jira tickets in LiveAgent. Jira integration
Google Analytics
Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat on conversions or your agents on company sales. Google Analytics integration
Zapier
Connect Zapier with your LiveAgent account to set up custom triggers that perform desired actions. Zapier integration
Magento 2
Gather insights about your customer’s previous orders from your Magento store directly from your LiveAgent ticket details panel. Magento 2 integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Prestashop
Place a live chat widget on your Prestashop site and view your customer’s orders directly from your LiveAgent ticket details panel. Prestashop integration
Shopify
Place a live chat button on your Shopify store. Shopify integration
1 Chat button
Bigcommerce
Place a live chat button on your Bigcommerce store. Bigcommerce integration
Opencart
Place a live chat button on your Opencart store. Opencart integration
Salesforce
Add new or edit existing deals in your SalesForce pipeline directly from your LiveAgent ticket info panel. Reduce duplicate data entry across different applications and focus on providing a seamless support experience for your most valued customers instead.Salesforce integration
CMS
SpringBuilder
Add a live chat button to your SpringBuilder website to speed up problem resolution and communication with your customers. SpringBuilder integration
1 Chat button
Joomla!
If you want to add one of our live chat buttons to your Joomla site, you can do so by inserting the button's code into your Joomla footer. Joomla! integration
1 Chat button
Adobe Business Catalyst
LiveAgent's Adobe Business Catalyst integration enables you to place a live chat button on your Adobe Business Catalyst website. Adobe Business Catalyst integration
1 Chat button
Drupal
Connect with your customers in real-time by placing a live chat button on your Drupal website. Utilize offline forms and help desk capabilites as well. Drupal integration
1 Chat button
ExpressionEngine
LiveAgent enables you to place live chat buttons on your ExpressionEngine websites. ExpressionEngine integration
1 Chat button
GoDaddy
LiveAgent’s integration with GoDaddy enables you to place a live chat button on your GoDaddy website. GoDaddy integration
1 Chat button
Squarespace
LiveAgent enables you to place live chat buttons on your Squarespace websites. Squarespace integration
1 Chat button
SpringBuilder
Add a live chat button to your SpringBuilder website to speed up problem resolution and communication with your customers. SpringBuilder integration
1 Chat button
uKit
LiveAgent’s uKit integration enables you to place a live chat button on your uKit store. uKit integration
1 Chat button
Web.com
LiveAgent’s Weebly integration enables you to place live chat buttons on your Weebly websites. Weebly integration
1 Chat button
Wix
LiveAgent’s Wix integration enables you to place live chat buttons on your Wix websites. Wix integration
1 Chat button
WordPress
LiveAgent’s WordPress integration enables you to place a live chat button on your WordPress site or blog. Turn your website into powerful WordPress HelpDesk or WordPress live chat with LiveAgent. WordPress integration
1 Chat button
CRM
Salesflare
Extract customer data from chats and forms and save it directly into Salesflare from your LiveAgent ticket info panel. Salesflare integration
PipeDrive
Register new PipeDrive deals and view all registered deals pertaining to the customer that you are assisting. PipeDrive integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Vectera
Schedule meetings, classes, or even face to face calls with customers directly from LiveAgent. Vectera integration
Highrise
Activate the Highrise integration and start managing Highrise data within LiveAgent (and the other way around). Register new deals, edit existing deals, and more. Highrise integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
SharpSpring
Syncing LiveAgent and SharpSpring allows you to automatically sync contact information across both platforms. SharpSpring integration
Salesforce (soon)
Add new or edit existing deals in your SalesForce pipeline directly from your LiveAgent ticket info panel. Reduce duplicate data entry across different applications and focus on providing a seamless support experience for your most valued customers instead.
Email marketing
ActiveCampaign
Integrate ActiveCampaign with LiveAgent to automate processes like creating new deals, updating contacts, and more. ActiveCampaign integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Klaviyo
Subscribe your customers to your Klaviyo mailing lists within LiveAgent. Integrate the two tools to reduce the amount of effort and time you have to put into managing your database. Klaviyo integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
SpamAssassin
Filter incoming emails through SpamAssassin’s spam filter. Emails marked as spam can be still found in the tickets marked as spam. SpamAssassin integration
AWeber
Activating the AWeber plugin will allow you to subscribe and unsubscribe contacts to and from your mailing lists directly from LiveAgent. AWeber integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
GetResponse
Add customers to your GetResponse mailing lists from your ticket info panel. To avoid sending spam emails, an opt-in email is sent to the contact when you add them to a new mailing list. (The subscription must be confirmed by the contact). GetResponse integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Mailchimp
Subscribe and unsubscribe contacts from your MailChimp mailing lists directly from LiveAgent. MailChimp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Social
GIPHY
GIPHY Search enables you to instantly find the exact GIF you’re looking for and insert it into the body of your ticket. GIPHY integration
Socialbakers
Socialbakers integration for LiveAgent can help you with social media management and ticketing. Socialbakers integration
Phone
Cloudtalk
CloudTalk displays contact details, call history, notes, and tickets related to the caller and syncs them with LiveAgent. Cloudtalk integration
Chatbot
Quriobot
Create an intuitive chatbot that will interact with your customers at all times. Quriobot chatbot can be used for lead generation, customer support, and feedback. Quiobot integration
Tracking
Clockify
Use Clockify to track the amount of time you spend on resolving tickets and editing knowledge base articles. Improve your productivity, profitability, and track team activity logs. Clockify integration
Jira
Connect Jira with your LiveAgent account to view tickets related to Jira tasks, merge tasks with tickets from specific customers, and search for Jira tickets in LiveAgent. Jira integration
Google Analytics
Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat on conversions or your agents on company sales. Google Analytics integration
Workflow
Bold BI
Use data from LiveAgent to create a dashboard with real-time information about your incoming inquiries. Bold BI integration
CloudApp
Capture your screen, annotate it, and send it over in an attachment with CloudApp. Help your customers understand exactly what you need from them to solve their problems effectively. CloudApp integration
Zapier
Connect Zapier with your LiveAgent account to set up custom triggers that perform desired actions. Zapier integration
Pabbly
Use Pabbly’s triggers, logic rules, filters, and conditions to streamline sales, marketing, and support processes across different platforms. Pabbly integration
Feedback
Klaus
Rate your agent's performance, give feedback according to various criteria, improve your workflow, and more. Klaus integration
Nicereply
Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for LiveAgent. Nicereply integration
eCommerce
CS-Cart
LiveAgent’s CS-Cart integration enables you to place a live chat button on your CS-Cart store. CS-Cart integration
1 Chat button
Fortune 3
LiveAgent’s Forune3 integration enables you to place a live chat button on your Fortune3 store. Fortune 3 integration
1 Chat button
Magento 2
Gather insights about your customer’s previous orders from your Magento store directly from your LiveAgent ticket details panel. Magento 2 integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Oxatis
Start providing better customer support by placing a live chat button on your Oxatis store. Oxatis integration
1 Chat button
Post Affiliate Pro
Start providing more personalized customer support by placing a live chat button on your affiliate panel and signup pages. Post Affiliate Pro integration
Prestashop
Place a live chat widget on your Prestashop site and view your customer’s orders directly from your LiveAgent ticket details panel. Prestashop integration
Shopify
Place a live chat button on your Shopify store. Shopify integration
1 Chat button
Volusion
Start providing personalized customer support by placing a live chat button on your Volusion store. Volusion integration
X-Cart
LiveAgent’s X-Cart integration enables you to place a live chat button to your X-Cart stores. X-Cart integration
1 Chat button
3dcart
LiveAgent’s 3dcart integration enables you to place a live chat button on your 3dcart store. 3dcart integration
Bigcommerce
Place a live chat button on your Bigcommerce store. Bigcommerce integration
CoreCommerce
Place a live chat button on your CoreCommerce store. Corecommerce integration
1 Chat button
Opencart
Place a live chat button on your Opencart store. Opencart integration
Monitoring
NetCrunch
Convert NetCrunch alerts into tickets and receive them directly into your LiveAgent helpdesk. NetCrunch integration
LDAP
Import agents from the LDAP directory structure or login agents using LDAP authentication method. If the LDAP service is not available, LiveAgent will use its own default auth method. LDAP integration
Migration plugins
Help Desk Migration by Relokia
Migrate your data between on-premise and cloud-based help desk systems with Relokia. Migratable data includes tickets, agents, groups, contacts, tags, attachments, notes, and custom fields. Relokia integration
Billing management
ChargeDesk
View your customer’s recent payments, refunds, or standing orders without having to log in to your ChargeDesk account. Integrating ChargeDesk with LiveAgent will speed up your support and make you more knowledgeable about each customer. ChargeDesk integration
Braintree
Cancel and refund payments directly from your LiveAgent dashboard ticket panel. Braintree integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
2Checkout
Place a live chat button on your 2Checkout store. 2Checkout integration
Project management
ClickUp
Convet emails into taks, link tickets into existing tasks, and manage projects from LiveAgent. ClickUp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
ProjectManager.com
Project Manager helps you manage agents and departments by creating new tasks, timesheets or projects when new customers join LiveAgent. ProjectManager.com integration
Support and services
Customer Service
We offer 24/7 customer support year-round. Contact us on live chat, email, phone, social media, or through our customer portal. We also offer multi-lingual support.
24/7
24/7
24/7
24/7
White Glove Setup
Sit back and relax while we set up your LiveAgent account for you. Log in to a ready to use helpdesk system that will boost your agent’s productivity and improve your customer service.
Knowledge Base
Create categories in your customer portal based on your products, services, or types of customers. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. Knowledge Base feature
IPhone/Android apps
We offer a LiveAgent app for both Android and iOS operating systems. iPhone/Android mobile applications feature
Multiple language support
LiveAgent currently supports 45 language translations with new ones being added regularly. Multiple language support feature
Multiple website support
Have multiple businesses, products, or subdomains with unique websites? No problem, LiveAgent can fetch and streamline all tickets into a single LiveAgent account.
Multibrand Support
Create multiple knowledgebases for each of your products, brands, or user groups.
Hardware IP phone
Feel more comfortable using your hardware phone? No problem! Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls in-browser if you’re not into it.
Security & permissions
EU/US/UK/SG Data Center
Currently, we have multiple data centers around the world. We are installing our customer accounts on the best possible server point depending on where they are located and taking their national laws into account. Multiple Data Centers
SPAM filters
Save time and fight against spam with automatic spam filtering. LiveAgent implements the SpamAssassin anti-spam platform, which blocks spam. SPAM filters feature
Access restriction to agent panel
Restrict the number of IP numbers that have access to your agent panel.
Password Policy Management
LiveAgent ensures that the password you select for your account hasn’t been compromised in previous data breaches.
2-step verification
Protect your LiveAgent account with your password and an additional code from the Google Authenticator mobile app. 2-step verification feature.
HTTPS encryption
All LiveAgent hosted accounts run on a secure connection using the HTTPS protocol. HTTPS encryption feature
Banned visitors list
Is someone spamming you or being obnoxious? Ban their IP address to prevent them from chatting with you. Lift the ban when you’re ready by reviewing the list of visitors who are banned from your chat.
Audit Log
Find something suspicious? Review the audit log to see what actions each agent has performed during a specific period of time. Audit log feature
$9 / month / per acc 9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Credit card masking
Credit card masking ensures sensitive information will not be stored in chat archives and transcripts. Search & Replace feature
$9 / month / per acc 9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Automatic Data Deletion/Redaction
Do your customers send you sensitive data? Use our search and replace feature to redact data before it’s stored in your database. Search & Replace feature
$9 / month / per acc 9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)

Trebate pomoć pri odabiru idealnog plana za vas?

Svaki je posao drugačiji. Imamo tim menadžera za uspjeh kupaca koji su spremni pogledati vaš specifični slučaj upotrebe.

FAQ

Svako probno razdoblje započinje all-inclusive pristupm i daje vam pristup svim značajkama LiveAgent-a tijekom 14 dana. Kreditna kartica nije potrebna za probnu registraciju. Da biste nastavili koristiti svoj račun, trebate poslati podatke o kreditnoj kartici i nadograditi na verziju koja se plaća.

Tehnički nije moguće prebaciti se s besplatnog računa na 14-dnevno probno razdoblje i obrnuto. Ne brinite, bilo kada možete nadograditi s besplatnog računa na pretplatu. Imajte na umu da se nakon toga više nećete moći vratiti na besplatni račun. Također: besplatni računi imaju postavljena ograničenja, tako da je testiranje svih dostupnih značajki LiveAgent moguće samo nakon nadogradnje na plaćeni plan ili stvaranja drugog 14-dnevnog besplatnog probnog računa.

Apsolutno da! Želimo da se tvrtke prijave na naš besplatni plan, koriste osnovne help desk funkcionalnosti, ali istodobno nam trebaju ograničenja kako bi se smanjila zlouporaba. Stoga malim tvrtkama možemo pomoći da rastu i potencijalno se nadograđuju na naše neograničene planove s punim setom funkcionalnosti.

Ne. Nema ugovora. Naplaćujemo iz mjeseca u mjesec. Možete nadograditi i smanjiti svoj plan te dodati ili ukloniti agente u bilo kojem trenutku. Nema naknada za postavljanje, a korisnička usluga i ažuriranja proizvoda su zauvijek besplatni.

Da. Ako želite enterprise plan, obratite nam se kako biste saznali više o različitim opcijama, provjerite naše enterprise cijene ili pošaljite zahtjev za prijedlog.

Prihvaćamo sve standardne kreditne kartice, uključujući Mastercard, VISA, Diners i American Express. Također prihvaćamo plaćanja putem PayPala. Ako želite koristiti drugačiji način plaćanja, kontaktirajte našu korisničku podršku na support@liveagent.com.

Je li vaša služba za korisnike sezonska i trebate li dodavati ili uklanjati agente u određenim vremenskim razdobljima? Naplatit ćemo vam samo stvarnu upotrebu.

Želimo osigurati kako svi naši korisnici mogu uživati ​​i uspješno koristiti našu uslugu bez obzira na bilo kakve uvjete. Ako neki kupci koriste toliko podataka ili krše pravila da bi to moglo utjecati na druge korisnike, možemo kontaktirati takve ugovorne strane i razgovarati o promjeni njihove upotrebe i ograničenja ili otkazati njihove račune. Također zadržavamo pravo promjene ograničenja računa bez prethodne najave.

Apsolutno! Pružamo vrhunsku sigurnost. Naši su računi smješteni u poznatim podatkovnim centrima zaštićenim 24-satnim nadzorom. Također surađujemo s brojnim stručnjacima iz polja sigurnosti kako bismo osigurali da aplikacija prati najnovije sigurnosne standarde. Svi računi uključuju SSL enkripciju kako bi vaši podaci bili sigurni.

Kako bi osigurali brzu uslugu, podaci vašeg računa nalazit će se u najbližem podatkovnom centru na temelju vašeg zemljopisnog položaja. Trenutno imamo podatkovne centre u Dallasu (SAD), Newarku (SAD), Londonu (Velika Britanija), Frankfurtu (Njemačka) i Bratislavi (Slovačka). Podaci naših europskih korisnika nalaze se u jednom od naših europskih podatkovnih centara i usklađeni smo s GDPR-om.

Tu smo za vas! Slobodno započnite razgovor putem chata ili nam pošaljite e-mail na support@liveagent.com. Naša podrška dostupna je 24/7, uključujući praznike i rado ćemo vam pomoći s vašem pitanjem. Online smo na live chat-u i dostupni smo putem telefona tijekom radnog vremena u većini vremenskih zona.

Peter Komornik

LiveAgent kombinira izvrsni live chat, ticketing i automatizaciju koji nam omogućuju pružanje iznimne podrške našim korisnicima.

Peter Komornik, CEO
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