Besplatna proba

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Research archive illustration

Customer service Benchmark Report

Product quality and price competitiveness are no longer the most important factors consumers consider when making purchases. In fact, good customer service and memorable experiences are the biggest drivers of customer retention.

If businesses want to survive and stand out in today's hyper-saturated market, they must meet consumers expectations. Modern customers expect a seamless shopping experience and high-quality, speedy service. If these expectations aren't met, consumers are willing to churn away from brands they've been loyal to for years.

To meet consumer demands and expectations, you must apply a customer-centric approach to all aspects of your business. The best way to do this is by measuring customer service metrics, providing agent training, having a clear company mission, and implementing new technologies such as customer service and customer relationship management systems. In fact, several studies have shown that an organized and well-informed customer support team can significantly affect a business' reputation, customer loyalty, and revenue stream.

Customer service statistics

Call center statistics

Help desk statistics

Live chat statistics

Knowledge base statistics

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