What is a base agent?

Agents that are part of the regular billing cycle can also be referred to as base agents. These employees are part of the business’s day-to-day operations and, as opposed to temporary agents, are part of the company long-term.

Benefits of base agents

When you have a base agents group, it can bring many benefits to your business.

Stability – Once the team is used to one another, understands the workflow, and knows the customers, it provides stability for your company. Not only is it easier for them to communicate with each other, but they are also more likely to provide effective customer service and stick to business goals.
Budgeting – Allocating the budget for agent training, while having a team with knowledge and skills to build on, is way easier. Having to organize expensive training over and over again is not the most budget-friendly option, so a trained agent base can save your business a lot of resources.
Better customer experiences – When you have experienced customer service representatives they can provide the best service and increase customer satisfaction scores.
Lower agent turnover – Agent turnover is one of the productivity metrics in a contact center environment. When this metric is low, you can build a stable customer service team.
Higher productivity – Having agents familiar with the company, each other, products, and customers allow them to provide more efficient service and keep up the productivity.

Improve your business

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Ako ste upravo završili čitanje o osnovnim agentima, preporučujemo da nastavite s istraživanjem agentovog sučelja. Saznajte što sve možete raditi unutar sučelja te koje vrste izvještaja možete kreirati.

Također, korisno je pogledati predloške za korisničku službu. Oni vam mogu pomoći da poboljšate svoju korisničku uslugu s gotovim email predlošcima za svaku priliku.

Ako vas zanima kako efikasno zatvoriti ili pauzirati kontakt, istražite predloške pozivnog centra. Ovi predlošci će vam pomoći da održite jasnu komunikaciju s klijentima.

Za tehnički orijentirane korisnike, platforma kao usluga (PaaS) može biti zanimljiva tema. Saznajte više o karakteristikama i prednostima korištenja PaaS-a.

Na kraju, ne propustite otkriti najbrži live chat na tržištu. Saznajte kako live chat može povećati zadovoljstvo korisnika i smanjiti operativne troškove.

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