Što je softver za tiketiranje?
Softver za tiketiranje je sustav koji uvelike olakšava rješavanje korisničkih problema. To je puno jednostavnija metoda od rješavanja korisničkih zahtjeva putem e-pošte. On pomaže timu za korisničku podršku da učinkovitije rade i tako pruže kvalitetniju uslugu. Pomaže i kod određivanja prioriteta za važne zadatke, tako da se oni mogu najprije riješiti. Ovaj softver pohranjuje sve korisničke zahtjeve na jednom mjestu.
Ticketing software is a good business investment. It has an impact on costs, revenues, work efficiency and customer satisfaction. Therefore, it is important to choose the best ticketing software provider that will meet the specific needs of your business.
Frequently asked questions
What is ticketing software?
Ticketing software is a platform that makes it easy to solve customer problems coming from a variety of communication channels such as email, live chat, and social media. Each entry that arrives becomes a ticket. With the help of ticketing software systems, customer service representatives can efficiently manage all customer inquiries.
Is it worth using ticketing software?
It is worth using ticketing software because it allows agents to work more efficiently, allows for effective prioritization, and also allows you to store all messages and customer data in one place. In addition, the service team members can easily share content with each other.
Can you use ticketing software via LiveAgent?
LiveAgent provides ticketing software. It is intuitive, easy to use, and allows you to handle all the necessary communication channels, reporting and communication within the team.
Expert note
<p>Softver za tiketiranje olakšava rješavanje korisničkih problema i pohranjuje sve zahtjeve na jednom mjestu. Važan je alat za efikasnu i kvalitetnu korisničku podršku.</p>
Email on Acid help desk kontakti
Email on Acid je platforma koju koriste email marketari, razvojni programeri i organizacije kako bi optimizirali svoje emailove. Možete ih kontaktirati putem emaila, live chata ili telefonskih poziva. Također imaju bazu znanja i podršku na društvenim medijima.
