Tražite alternativu za Channels?

Discover why LiveAgent is the best Channels alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

Pružite svom odjelu za korisničku podršku više od običnog pozivnog centra s LiveAgent-om. Povežite se sa svojim kupcima putem e-pošte, chata uživo, društvenih mreža i pružite im informacije pomoću naše baze znanja. Prebacivanje je jednostavno, a cijene pristupačne.
  • Category leaders badge for 2022 from GetApp
  • Fed up with your help desk software? - LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your customer support team.
  • Fed up with your help desk software? - LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center and a robust customer service portal.
  • Fed up with your help desk software? - Collaboration Software - Knowledge Management - Category Leaders

Vaš pozivni centar okružen različitim korisničkim kanalima.
Isprobajte LiveAgent.

LiveAgent streamlines multiple customer service channels into one piece of software

Save more with LiveAgent

Channels vs LiveAgent at a glance

Features Liveagent Channels
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Channels doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Channels doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $49/agent/month.
Channels offers Call Center in plan for around $10/agent/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Channels doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Channels doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Channels doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Channels doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Channels doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Channels doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Channels doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Channels offers automation and rules in plan for around $10/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Channels offers API functions in plan for around $10/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features in All-inclusive plan for $49/agent/month.
Channels offers IVR features in plan for around $10/agent/month.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Channels doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Channels doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Channels doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Channels doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Channels doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Channels doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Channels offers unlimited 24/7 support in plan for around $10/agent/month.
Person deciding between two solutions

Moćna alternativa za Channels

Pružite više od telefonskih poziva s LiveAgent-om i omogućite svojim kupcima višestruka sredstva komunikacije. E-pošta, chat uživo, društvene mreže poput Facebooka, Twittera i Instagrama, pozivni centar i baza znanja alati su koji su vam potrebni za obogaćivanje help deska i pružanje vašim kupcima više praktičnosti. I sve to po prihvatljivoj cijeni koju nećete preplatiti. LiveAgent nudi tri izvrsna cjenovna plana koja vam neće narušiti budžet.

Najbrži widget za čavrljanje uživo

LiveAgent ima najbrži widget za chat uživo dostupan na tržištu, s brzinom prikazivanja chata od 2,5 sekunde. Ne možete pronaći ništa brže od toga. Brzi widget za chat omogućuje vašim kupcima da vas kontaktiraju izravno s vaše web stranice. Pretvorite posjetitelje svoje web stranice u kupce koji plaćaju i povećajte njihovu angažiranost.
The fastest live chat on the market

Imamo nešto za svakoga

Svaki biznis zaslužuje bolju korisničku podršku
Imamo nešto za svakoga

Pozivni centar za podršku

Pored raznih ostalih značajki, LiveAgent također podržava integraciju pozivnog centra. Brzo se i jednostavno postavlja!
Pozivni centar za podršku

Obiluje značajkama

Preko 175 +značajki kako bi vam rad bio lakši i ugodniji.
Obiluje značajkama

Pristupačne cijene

LiveAgent nudi cijeli paket po razumnoj cijeni. Odaberite jedan od naša tri plaćena plana ili odaberite zasebne značajke da biste prilagodili svoj help desk.
Professional built-in call center software

Pouzdan pozivni centar

Pored svih ostalih načina komunikacija, i dalje možete pružati svojim kupcima telefonsku podršku. Postavljanje je gotovo u roku par minuta i možete se povezati putem preglednika, telefona ili bilo koje druge opreme po vašoj želji. Nema potrebe za pružateljima trećih strana, LiveAgent se brine za sve umjesto vas.

Spremni ste poboljšati svoju uslugu?

Dajte više i primite više! Pogledajte naše odlične cjenovne planove i sami odlučite. LiveAgent je najrecenziraniji i najbolje ocijenjeni help desk softver za mala i srednja poduzeća u 2020. Budite bliži svojim kupcima i brže im pomozite s LiveAgent-om.
Ready to switch to LiveAgent

Provjerite zašto tvrtke prelaze na LiveAgent

  • Provjerite zašto tvrtke prelaze na LiveAgent

    “Tako je bogat funkcijama i nadmašio je moju petogodišnju pretplatu na zendesk. Stoga sam se prebacio. Vrlo dobra vrijednost za mene kao vlasnika male tvrtke.” Albert

  • Provjerite zašto tvrtke prelaze na LiveAgent

    Prvo sam isprobao Zendesk, ali nakon višesatne konfiguracije i razumijevanja modela cijena shvatio sam da to nije za mene. Umjesto toga počeo sam koristiti LiveAgent i moram reći da sam zasad vrlo zadovoljan. Sustav je dobio točno onu količinu konfiguracije koju želim i još nisam pronašao nešto što nije moguće učiniti. Sama podrška je sjajna i obično će na Vaša pitanja odgovoriti u nekoliko minuta.”Erik

  • Provjerite zašto tvrtke prelaze na LiveAgent

    “Prešli smo na LiveAgent iz ZenDesk-a … i više se nećemo vratiti … Nevjerojatno pristupačna cijena i uvijek korisni tim za podršku koji su nam spremni pomoći 24 sata dnevno, 7 dana u tjednu. Drugo, napredna razina automatizacije koja je doslovno zamijenila našu potrebu za Zapier-om jer postoji dobra količina integracija. Osim toga, oni također daju toliko zamjenskih e-adresa da bi se sve to vrlo lako povezalo.” Aaron

  • Provjerite zašto tvrtke prelaze na LiveAgent

    “Mi i naši klijenti neprestano smo imali problema sa ZenDeskom, ali nakon razmatranja različitih opcija, izabrali smo LiveAgent na temelju korisničkih recenzija i njegove cijene.” Adam

  • Provjerite zašto tvrtke prelaze na LiveAgent

    “Godinama sam koristio ZenDesk i bio sam umoran od ovih e-adresa u stilu tikete i da ne mogu priložiti datoteke svojim e-porukama, već samo slati veze. Ono što mi se sviđa u LiveAgentu: šalje e-poštu (ne tikete), mogu priložiti datoteke, organizirati protok e-pošte lakše nego u ZenDesk-u, mogu ćaskati i upravljati e-poštom iz istog prozora. Također, LiveAgent podržava proračunske tablice u svojim e-porukama i ima sjajan tim za podršku. Vlad

  • Provjerite zašto tvrtke prelaze na LiveAgent

    “Prešli smo na ovaj sustav nakon mnogo godina korištenja ZenDesk-a. Funkcionalnost je sjajna: obrasci za kontakt, chat uživo, baze podataka, integracija s društvenim mrežama – sve u jednoj usluzi i svi su ti moduli dobro osmišljeni i kompetentno međusobno komuniciraju. Svidjelo mi se što usluga stabilno radi čak i na mobilnim platformama (nakon ZenDesk-a ovo nam je ogroman plus).” Olga

  • Provjerite zašto tvrtke prelaze na LiveAgent

    “Isprobao sam razna rješenja, uključujući Zendesk, Freshdesk i još mnogo toga. Zatim sam pronašao LiveAgent. Izvrstan alat, dobra vrijednost za novac, jednostavna uporaba, velika podrška i pomoć pri implementaciji. I sada je, nakon nekoliko godina korištenja, i dalje najbolji izbor za alat za podršku koji smo mogli učiniti. ” Michal

  • Provjerite zašto tvrtke prelaze na LiveAgent

    “I ranije sam koristio mnoge druge sustave za pomoć, kao što su LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com itd. LiveAgent ih je pobijedio u svakom pogledu zbog cijene, značajki, korisničke podrške i značajki za mobilni telefon.” Harrison

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FAQ

How does LiveAgent compare to Channels?

LiveAgent offers the following extra features over Channels: call center, social media integrations, knowledge base, and customer forum.

What are the extra benefits of using LiveAgent over Channels?

The extra benefits of using LiveAgent over Channels include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

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