Tražite alternativu za Channels?

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Pružite svom odjelu za korisničku podršku više od običnog pozivnog centra s LiveAgent-om. Povežite se sa svojim kupcima putem e-pošte, chata uživo, društvenih mreža i pružite im informacije pomoću naše baze znanja. Prebacivanje je jednostavno, a cijene pristupačne.

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Channels vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Channels
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Channels doesn't offer ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Channels doesn't offer Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center in All-inclusive plan for $49/agent/month.	Channels offers Call Center in plan for around $10/agent/month.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service.	Channels doesn't offer Self-Service.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Channels doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Channels doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Channels doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Channels doesn't offer a Viber integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Channels doesn't offer knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	Channels doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules in Ticket plan for $15/agent/month.	Channels offers automation and rules in plan for around $10/agent/month.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions in Ticket plan for $15/agent/month.	Channels offers API functions in plan for around $10/agent/month.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features in All-inclusive plan for $49/agent/month.	Channels offers IVR features in plan for around $10/agent/month.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Channels doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	Channels doesn't offer unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	Channels doesn't offer unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Channels doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Channels doesn't offer unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Channels doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.	Channels offers unlimited 24/7 support in plan for around $10/agent/month.

Moćna alternativa za Channels

Pružite više od telefonskih poziva s LiveAgent-om i omogućite svojim kupcima višestruka sredstva komunikacije. E-pošta, chat uživo, društvene mreže poput Facebooka, Twittera i Instagrama, pozivni centar i baza znanja alati su koji su vam potrebni za obogaćivanje help deska i pružanje vašim kupcima više praktičnosti. I sve to po prihvatljivoj cijeni koju nećete preplatiti. LiveAgent nudi tri izvrsna cjenovna plana koja vam neće narušiti budžet.

LiveAgent ima najbrži widget za chat uživo dostupan na tržištu, s brzinom prikazivanja chata od 2,5 sekunde. Ne možete pronaći ništa brže od toga. Brzi widget za chat omogućuje vašim kupcima da vas kontaktiraju izravno s vaše web stranice. Pretvorite posjetitelje svoje web stranice u kupce koji plaćaju i povećajte njihovu angažiranost.

Imamo nešto za svakoga

Svaki biznis zaslužuje bolju korisničku podršku

Pozivni centar za podršku

Pored raznih ostalih značajki, LiveAgent također podržava integraciju pozivnog centra. Brzo se i jednostavno postavlja!

Obiluje značajkama

Preko 175 +značajki kako bi vam rad bio lakši i ugodniji.

Pristupačne cijene

LiveAgent nudi cijeli paket po razumnoj cijeni. Odaberite jedan od naša tri plaćena plana ili odaberite zasebne značajke da biste prilagodili svoj help desk.

Pouzdan pozivni centar

Pored svih ostalih načina komunikacija, i dalje možete pružati svojim kupcima telefonsku podršku. Postavljanje je gotovo u roku par minuta i možete se povezati putem preglednika, telefona ili bilo koje druge opreme po vašoj želji. Nema potrebe za pružateljima trećih strana, LiveAgent se brine za sve umjesto vas.

Spremni ste poboljšati svoju uslugu?

Dajte više i primite više! Pogledajte naše odlične cjenovne planove i sami odlučite. LiveAgent je najrecenziraniji i najbolje ocijenjeni help desk softver za mala i srednja poduzeća u 2020. Budite bliži svojim kupcima i brže im pomozite s LiveAgent-om.

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Usporedite LiveAgent s drugim softverom pozivnog centra

Zanima vas kako stojimo u usporedbi s drugim popularnim rješenjima za pozivni centar? Provjerite našu stranicu s usporedbama i otkrijte što sve nudimo.

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