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Features | Liveagent
Try the best customer support alternative for free! No credit card required. | CallPage |
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Ticketing
Contains a management tool that processes and catalogs customer service requests. | LiveAgent offers ticketing. | CallPage doesn't offer ticketing. |
Live Chat
A real-time chat widget that you can place on any website. | LiveAgent offers Live Chat. | CallPage doesn't offer Live Chat. |
Call Center
A call center that can be used to make and receive calls using automatic call distribution. | LiveAgent offers Call Center in All-inclusive plan for $49/agent/month. | CallPage offers Call Center in plan for around $53/agent/month. |
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content. | LiveAgent offers Self-Service. | CallPage doesn't offer Self-Service. |
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers a Facebook integration. | CallPage doesn't offer a Facebook integration. |
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software. | LiveAgent offers a Twitter integration. | CallPage doesn't offer a Twitter integration. |
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers an Instagram integration. | CallPage doesn't offer an Instagram integration. |
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software. | LiveAgent offers a Viber integration. | CallPage doesn't offer a Viber integration. |
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles. | LiveAgent offers knowledge base. | CallPage doesn't offer knowledge base. |
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base. | LiveAgent offers customer forum. | CallPage doesn't offer customer forum. |
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks. | LiveAgent offers automation and rules in Ticket plan for $15/agent/month. | CallPage offers automation and rules in plan for around $53/agent/month. |
API
A set of functions that allow different applications to work together. | LiveAgent offers API functions in Ticket plan for $15/agent/month. | CallPage offers API functions in plan for around $53/agent/month. |
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator. | LiveAgent offers IVR features in All-inclusive plan for $49/agent/month. | CallPage offers IVR features in plan for around $53/agent/month. |
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls. | LiveAgent offers video calls. | CallPage doesn't offer video calls. |
Unlimited History
Tickets don't expire or delete-- you can view them at any time. | LiveAgent offers unlimited history. | CallPage doesn't offer unlimited history. |
Unlimited Websites
You can use the software on an unlimited number of websites. | LiveAgent offers unlimited websites. | CallPage doesn't offer unlimited websites. |
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites. | LiveAgent offers unlimited chat buttons. | CallPage doesn't offer unlimited chat buttons. |
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets. | LiveAgent offers unlimited tickets/mails. | CallPage doesn't offer unlimited tickets/mails. |
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time. | LiveAgent offers unlimited call recording. | CallPage doesn't offer unlimited call recording. |
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit. | LiveAgent offers unlimited 24/7 support. | CallPage doesn't offer unlimited 24/7 support. |
“Tako je bogat funkcijama i nadmašio je moju petogodišnju pretplatu na zendesk. Stoga sam se prebacio. Vrlo dobra vrijednost za mene kao vlasnika male tvrtke.” Albert
Prvo sam isprobao Zendesk, ali nakon višesatne konfiguracije i razumijevanja modela cijena shvatio sam da to nije za mene. Umjesto toga počeo sam koristiti LiveAgent i moram reći da sam zasad vrlo zadovoljan. Sustav je dobio točno onu količinu konfiguracije koju želim i još nisam pronašao nešto što nije moguće učiniti. Sama podrška je sjajna i obično će na Vaša pitanja odgovoriti u nekoliko minuta.”Erik
“Prešli smo na LiveAgent iz ZenDesk-a … i više se nećemo vratiti … Nevjerojatno pristupačna cijena i uvijek korisni tim za podršku koji su nam spremni pomoći 24 sata dnevno, 7 dana u tjednu. Drugo, napredna razina automatizacije koja je doslovno zamijenila našu potrebu za Zapier-om jer postoji dobra količina integracija. Osim toga, oni također daju toliko zamjenskih e-adresa da bi se sve to vrlo lako povezalo.” Aaron
“Mi i naši klijenti neprestano smo imali problema sa ZenDeskom, ali nakon razmatranja različitih opcija, izabrali smo LiveAgent na temelju korisničkih recenzija i njegove cijene.” Adam
“Godinama sam koristio ZenDesk i bio sam umoran od ovih e-adresa u stilu tikete i da ne mogu priložiti datoteke svojim e-porukama, već samo slati veze. Ono što mi se sviđa u LiveAgentu: šalje e-poštu (ne tikete), mogu priložiti datoteke, organizirati protok e-pošte lakše nego u ZenDesk-u, mogu ćaskati i upravljati e-poštom iz istog prozora. Također, LiveAgent podržava proračunske tablice u svojim e-porukama i ima sjajan tim za podršku. Vlad
“Prešli smo na ovaj sustav nakon mnogo godina korištenja ZenDesk-a. Funkcionalnost je sjajna: obrasci za kontakt, chat uživo, baze podataka, integracija s društvenim mrežama – sve u jednoj usluzi i svi su ti moduli dobro osmišljeni i kompetentno međusobno komuniciraju. Svidjelo mi se što usluga stabilno radi čak i na mobilnim platformama (nakon ZenDesk-a ovo nam je ogroman plus).” Olga
“Isprobao sam razna rješenja, uključujući Zendesk, Freshdesk i još mnogo toga. Zatim sam pronašao LiveAgent. Izvrstan alat, dobra vrijednost za novac, jednostavna uporaba, velika podrška i pomoć pri implementaciji. I sada je, nakon nekoliko godina korištenja, i dalje najbolji izbor za alat za podršku koji smo mogli učiniti. ” Michal
“I ranije sam koristio mnoge druge sustave za pomoć, kao što su LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com itd. LiveAgent ih je pobijedio u svakom pogledu zbog cijene, značajki, korisničke podrške i značajki za mobilni telefon.” Harrison
Znate li što Huawei, BMW, Yamaha i 02 imaju zajedničko? Pogodili ste... LiveAgent!
Tražite li alternativu za Rocket.Chat?
LiveAgent je rješenje za podršku korisnicima koje generira prihod, poboljšava zadovoljstvo kupaca i povećava vrijednost klijenata. Pruža pozitivno iskustvo i 24/7 podršku.
Answer Delivery Status Indicator
The answer delivery status indicator in LiveAgent tickets provides information on the status of email replies, including if they were sent, scheduled, delayed, or not delivered. Administrators and owners can access detailed email response information for a specific time period. If an answer is not delivered, a delivery report can be viewed to determine the issue.
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