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Što je chat usluga?
Chat usluga, također poznata i kao korisnički razgovorni servis, omogućuje korisnicima, posjetiteljima web stranica, klijentima da u stvarnom vremenu razgovaraju s korisničkim zastupnicima. Chat usluga je podržana od strane IM aplikacije ugrađene na web stranici organizacije. Smanjuje troškove i izvrstan je oblik društvene interakcije. Svaka interakcija između korisnika i organizacije pohranjena je u tikete i spremljena u softver za pomoć.
Chat usluga dio je upravljanja odnosima s korisnicima. Putem chat servisa, predstavnici korisnika mogu brzo isporučiti uslugu klijentima.
FAQ
What is chat service?
A chat service is an online technology or service that allows text messages to be translated between participants in real time. In customer service, often used as live chat – connects the agent with the client and enables real-time conversation.
Can you offer chat service via LiveAgent?
LiveAgent offers instant messaging services. This allows you to make calls in real time. This feature allows you to save a lot of time and focus on building relationships with your customers.
What are best practices of chat service?
There are a few good practices to keep in mind when creating and writing to chat. It’s a good idea to put a chat box on each page of your website in the right corner. This allows the customer to know where to write quickly to customer service. Use AI-based chatbots to provide quick answers to repetitive questions. One should also remember about personalized communication towards the client and the fact that relationships should be built. Fast response times are important to customers, so responses should be provided as quickly as possible. For the comfort of your team’s work, it is worth integrating live chat with CRM.
Chat usluga omogućuje korisnicima razgovor u stvarnom vremenu s agentima korisničke podrške putem IM aplikacije na web stranici organizacije. LiveAgent pruža različite opcije za chat u svojim uslugama podrške, s ciljem smanjenja troškova i poboljšanja društvene interakcije. Integracija s CRM-om je također moguća. Try LiveAgent!
