Ticket polja su prilagođena polja koja se obično koriste za prikupljanje više informacija o vašim ticketima. LiveAgent vam omogućuje stvaranje neograničenih prilagođenih polja za tickete.
Primjer
Kad vas kupac kontaktira zbog problema s njihovom narudžbom. Spremanjem ID-a narudžbe u prilagođeno polje možete uštedjeti vrijeme ako ove podatke imate na raspolaganju.
Kada odgovarate ili izmjenjujete ticket možete dodati više informacija tako što će te dodati nova ticket polja s vašim tekstom.
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Resursi baze znanja
Answer Delivery Status Indicator
The answer delivery status indicator in LiveAgent tickets provides information on the status of email replies, including if they were sent, scheduled, delayed, or not delivered. Administrators and owners can access detailed email response information for a specific time period. If an answer is not delivered, a delivery report can be viewed to determine the issue.
