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  • Predložak za životopis za posao predstavnika korisničke službe

Predložak za životopis za posao predstavnika korisničke službe

Ako tražite predložak za životopis za posao predstavnika u korisničkoj službi, ne tražite dalje. Dat ćemo vam sve što trebate kako bi kreirali odličan životopis koji će vam pomoći u dobivanju vašeg posla iz snova. Raspravit ćemo o osnovama životopisa za korisničku službu, kao i dati vam savjete i primjere kako bi vam pomogli kreirati dokument koji će se isticati nad konkurencijom.

Važnost životopisa za korisničku službu

Dobar životopis za korisničku službu može biti presudan kod vaše prijave za posao. Nije ni čudo, jer je bit korisničke službe pružanje odličnog iskustva za klijente. Dakle, vaš životopis treba odražavati vašu sposobnost pružanja iznimne razine usluge.

Što uključiti u životopis za korisničku službu

Kada kreirate vaš osobni dokument, ne zaboravite uključiti slijedeće stvari:

  • Vaše ime i kontakt informacije na vrhu životopisa.
  • Objektivna ili sažeta izjava koja jasno naznačava vaše ciljeve u korisničkoj službi.
  • Popis vaših iskustava u korisničkoj službi, uključujući datume kada ste radili, naziv vaše pozicije i kratak opis vaših dužnosti.
  • Vaše obrazovanje, uključujući naziv škole koju ste pohađali i stupanj vašeg obrazovanja.
  • Popis vještina za korisničku službu, kao što je komunikacija, rješavanje problema i softverske vještine.
  • Imena i kontakt informacije za barem dvije profesionalne preporuke.

Dodatno možete uključiti dio o nagradama i obukama, ako imate što navesti, a možete i dodati neke od prilagođenih motivacijskih pisama.

Što uključiti u životopis za posao u službi za korisnike?

Primjeri predložaka za životopis za korisničku službu

Predložak 1

[Name] [Surname],

Customer service representative at [company name].

[Name] is a customer service representative with [number] years of experience.

In [his/her/their] role, [he/she/they] provide[s] excellent customer service by handling customer inquiries and complaints in a professional and efficient manner.

[He/She/They] [has/have] a proven track record of resolving customer issues quickly and effectively, and is always willing to go the extra mile to ensure customer satisfaction.

[Name] is a valuable asset to any customer service team, and would be an excellent addition to yours.

Attached is their resume for your review.

Thank you for your time and consideration.

Predložak 2

[Name] [Surname]

[Address] [Phone Number]

[Email]

Objective:

To obtain a customer service position where I can use my customer service skills to resolve customer issues.

Experience:

[Company name] [dates worked] [job title]

• handled customer complaints and resolved issues in a timely manner
• answered customer questions and provided information about products and services
• maintained customer records and updated customer information in the database

Education:

[School name] [school degree type] [graduation date]

Skills:

• strong customer service skills
• excellent communication skills
• ability to resolve customer issues
• proficient in Microsoft Office
• familiar with customer service software

References:

[Name] [Surname]
[Relationship to you]
[Phone Number]
[Email]

Predložak 3

[Name] [Surname]

[Address] [Phone Number] [Email Address]

Professional Summary:

[Number] years as a customer service representative with extensive experience level in [type of customer service]. Proven ability to handle customer inquiries and complaints in a professional and efficient manner. Committed to resolving customer issues quickly and effectively.

Work History:

• [Job title] at [Company name], [dates of employment]

In this role, I was responsible for handling customer inquiries and complaints. I provided information about products and services and maintained customer records. I also updated customer information in the database.

• [Job title] at [Company name], [dates of employment]

In this role, I was responsible for creating customer orders and processing customer payments. I also provided customer service by answering customer questions and resolving customer issues.

• [Job title] at [Company name], [dates of employment]

In this role, I was responsible for managing customer accounts. I provided customer service by handling customer inquiries and complaints. I also updated customer information in the database.

Education:

• [School name], [degree type] [graduation date]

Skills and Qualifications:

• excellent customer service skills
• ability to handle difficult customer service inquiries and complaints
• strong and effective communication and interpersonal skills
• ability to work independently and as part of a team
• computer literate with experience using customer service software programs
• flexible and adaptable to change
• willingness to learn new things

References:

• [Name] [Surname], [relationship to you], [phone number], [email address]
• [Name] [Surname], [relationship to you], [phone number], [email address]

Predložak 4

[Name] [Surname]

[Address] [Phone Number] [Email Address]

Customer service representative with [number] years of experience in [type of customer service]. Proven ability to resolve customer complaints in [timeframe] or less. Commended by management for [skill]. Bilingual in [language] and [language].

Professional experience:

[Company Name] | [City, State]

Customer service representative | [start date]-[end date]:

• maintained customer satisfaction ratings above [X]%
• answered customer inquiries and resolved customer complaints in [timeframe] or less
• demonstrated [skill] by handling [type of customer service issue]
• bilingual in [language] and [language], which allowed me to resolve customer complaints from a diverse customer base

[Company Name] | [City, State]

Customer service manager | [start date]-[end date]:

• ran a customer service team of [Y] customer service representatives
• successfully resolved customer complaints and maintained customer satisfaction ratings above [X]%
• managed a budget of [amount] for customer service operations

Education:

• [Name of Institution] | [City, State]
• Bachelor’s degree in [Field of Study]
• GPA: [GPA]
• coursework related to customer service, including [course name and description]

Skills:

• well organized
• communication
• [skill]
• [skill]
• bilingual in [language] and [language]

Certifications:

[Name of Certification] | [Issuing Organization] | [Date Earned/Expiration Date]

Additional skills:

• driving license
• first Aid and CPR certified

Predložak 5

Customer Service Representative

[Name] [Address] [Phone number] [Email address]

Career Objective Statement:

Seeking a job position as a customer service representative in a company that offers an opportunity for career growth. I believe that customer satisfaction is of the utmost importance. I have successfully demonstrated my skills in several previous positions. I am a people person and I have the ability to build relationships with customers.

Work Experience:

Customer Service Specialist

[Company Name] | [City, State]
[Date] – [Date]

• managed customer service for [type of customer service]
• answered customer inquiries and resolved customer complaints in [timeframe] or less
• demonstrated [skill] by handling [type of customer service issue]
• built customer relationships by providing [type of customer service]

Customer Service Assistant

[Company Name] | [City, State]
[Date] – [Date]

• maintained customer satisfaction ratings above [X]%
• filled customer orders and processed customer returns
• received customer payments and processed customer refunds
• demonstrated [skill] by handling [type of customer service issue]

Education:

• [Name of Institution] | [City, State]
• Bachelor’s degree in [Field of Study]
• GPA: [GPA]

Skills:

• communication
• [skill]
• [skill]

Certifications:

• [Name of Certification] | [Issuing Organization] | [Date Earned/Expiration Date]

Additional skills:

• language: [language]
• interpersonal skills
• comfortable working with computers
• make customer service my top priority at all times
• work well under pressure in a fast-paced environment
• maintain a high level of customer satisfaction by providing [type of customer service]

Predložak 6

[Name]
[Address]
[Phone number]

Objective

To secure a customer service position in a company that offers opportunities for advancement.

Summary of Qualifications:

• customer service resume template – at least [X] years of experience, with increasing levels of responsibility
• proven ability to handle customer complaints and resolve problems in a calm and efficient manner
• strong communication and interpersonal skills
• ability to work independently as well as part of a team
• proficient in [insert customer service software programs here]

Professional Experience:

[Insert customer service experience here]

I am looking for a customer service position in a company that offers opportunities for advancement. I have at least [X] years of experience, with increasing levels of responsibility. I have a proven ability to handle customer complaints and resolve problems in a calm and efficient manner. I also have strong communication and interpersonal skills. I am able to work independently as well as part of a team. Finally, I am proficient in [insert customer service software programs here].

References:

[Name]
[Phone number]
[Email address]

Predložak 7

Customer Service Specialist

[Name]
[Address]
[Phone number]

My Goal:

To obtain a customer service position in which I can use my strong communication and interpersonal skills to resolve customer complaints. With my [insert customer service experience here], I am confident that I can be an asset to any company.

Summary of Qualifications:

• over [X] years as customer service representative
• strong customer service and interpersonal skills
• ability to work independently as well as part of a team
• proven ability to resolve customer complaints in a calm and efficient manner
• proficient with Microsoft Office applications and [insert customer service software programs here]

Work Experience:

[Job role] [Company] [Date range]
At [Company], I was in charge of [ customer service responsibilities]. On a daily basis, I used my strong customer service skills to [resolve customer complaints/ handle customer inquiries/ provide customer support]. I was also responsible for [other customer service duties as needed].

References: [Name] [Phone number] [Email address]

[Job role] [Company] [Date range]
At [Company], I was in charge of customer service. I was responsible for handling customer inquiries and complaints. I provided excellent customer service and resolved customer issues over live chat. I also assisted with sales and marketing initiatives.
In my previous role as a [job title] at [company], I gained valuable experience in customer service. I was able to resolve customer issues quickly and efficiently. I also developed strong customer service skills.

Customer Service Skills:

• Google Workspace knowledge
• exceptional written and verbal communication skills
• high level of accuracy and attention to detail
• Spanish B2, Chinese A1 helpful for customer service
• work well under pressure in a fast-paced environment

Predložak 8

[Name] [Surname]

Customer Service Rep

Personal Info: [Address] | [Phone number] | [Email address]

Professional Experience:

[Company] [Date range]

[Job role]
• overseeing customer support strategy
• answering customer inquiries
• resolving customer complaints
• providing customer support
• identifying customer service improvement opportunities
• managing a customer service team

[Company] [Date range]

[Job role]
• creating customer support policy
• running customer support training
• decreasing customer support ticket volume by [% or number]
• hiring and managing customer support team
• successfully decreased customer support ticket volume by [% or number]
• created customer service strategy that achieved a [% or number] customer satisfaction rating
• managed a customer service team of [X] people

Education & Certification:

• languages: [insert languages here]
• [Degree] [Field of study] [Graduation date]

Skills & Competencies:

• analytical skills
• problem-solving skills
• customer service orientation
• interpersonal skills
• leadership skills
• communication skills (written and verbal)
• flexibility/adaptability

Predložak 9

[Name] [Surname]

Customer Service Agent

Personal Info: [Address] | [Phone number] | [Email address]

Professional Experience

[Company] [Date range]

[Job role]
My responsibilities:

• assisted customers with inquiries and complaints
• provided customer support
• resolved customer issues
• handled customer chats
• trained new customer service agents

[Company] [Date range]

[Job role]
My responsibilities:

• monitored customer service metrics (e.g. first call resolution rate, customer satisfaction score)
• identified customer service improvement opportunities
• devised and ran customer service training
• managed a customer service team of [X] people

Education & Certification:

• Customer Service Certificate [Date]
• [Degree] in [Field of study] [Graduation date]

Skills & Competencies:

• finished [title] customer service training
• fluent in [language] and [language]
• exceptional customer service skills
• strong written and verbal communication skills
• able to work well under pressure in a fast-paced environment
• analytical and problem-solving skills

References:

• [Name], [contact details]

Predložak 10

[Name] [Surname]
[Address]
[Contact Details]

OBJECTIVE

To secure a customer service position in a company that offers stellar customer service and where I can use my customer service skills to everyone´s advantage.

EDUCATION

[Name of Institution]
[Location]
[Degree Type]
[Graduation Year]

SKILLS AND ABILITIES

• outstanding customer service skills
• ability to handle customer complaints in a professional manner
• excellent communication skills
• strong organizational skills
• ability to work well under pressure

WORK EXPERIENCE

[Name of Company]
[Location]
[Position Title]
[Date Started – Date Finished/Present] [Description of Duties and Responsibilities]

REFERENCES

Available on request.

PROJECTS UNDERTAKEN

• [Name of Project] [Description of Project]
• [Name of Project] [Description of Project]
• [Name of Project] [Description of Project]

ADDITIONAL INFORMATION

• [Interests/Hobbies]
• [Languages Spoken]
• [IT Skills]
• [Driving License – type]

DECLARATION

I confirm that the information given in this application is, to the best of my knowledge, true and accurate. I understand that if I am employed, giving false or misleading information could result in dismissal.

[Signature] [Date]

Predložak 11

[Name] [Surname]

Profile:

A customer service professional with over [X] years of experience in a variety of customer service and support roles. Proven ability to build rapport with customers and provide them with the highest level of service. Committed to resolving customer queries in a timely and efficient manner.

Employment history:

[Date] to [present] – [Name of company]
Customer Service Call Center Representative

• answered customer queries via phone, email, and live chat
• processed customer orders and returns
• updated customer accounts on the internal CRM system
• created weekly reports on customer service KPIs

[Date] to [Date] – [Name of company]
Customer Service Advisor

• ran internal customer service training sessions
• assisted with the roll-out of a new customer service software system
• conducted customer satisfaction surveys

[Date] to [Date] – [Name of company]
Helpdesk Analyst

• logged and tracked IT support customer requests
• provided first line IT support to customers
• created user manuals for internal systems

Education:

[Date] – [Name of institution]
[Degree]

References:

[Name] [Surname]
[Position]
[Organisation]
[Phone number]
[Email address]

Skills:

• customer service
• customer support
• problem-solving
• order processing
• live chat
• data entry
• CRM systems
• report writing

Language skills:

• [Mother tongue] – native speaker
• [Other language] – [level]

Predložak 12

[Name] [Surname]

Customer Service Assistant

Meticulous, customer-oriented Customer Service Assistant with [X] years in customer service and sales environments. Track record of maintaining customer satisfaction and contributing to company success with exceptional communication and problem-solving skills. Proven ability to work both independently as well as part of a team.

Work experience:

[Date] to [present] – [Name of company]
Customer Service Assistant

• receive and process customer orders
• provide product information and recommendations
• resolve customer complaints in a professional manner
• maintain up-to-date knowledge of products and services
• update customer records on internal systems

[Date] to [Date] – [Name of company]
Sales Assistant

• assisted customers with product selection
• processed customer payments
• maintained clean and organized sales floor
• restocked shelves as needed

[Date] to [Date] – [Name of company]
Telemarketer

• conducted outbound customer calls to promote products and services
• generated customer interest and qualified leads
• maintained customer contact lists

Education:

[Date] – [Name of institution]
High School Diploma

Skills:

• customer service
• sales
• customer satisfaction
• product knowledge
• problem-solving
• data entry
• Microsoft Office

Certificates:

• [Name of certificate] – [Date]

References:

• [Name] [Surname]
• [Position]
• [Organisation]
• [Phone number]
• [Email address]

Predložak 13

[Your name]
[Address]
[Phone number]
[Email address]

Objective:

A customer service position in a company that values customer satisfaction and provides opportunities for career advancement.

Skills:

• [X] years of customer service experience
• excellent written and verbal communication skills
• ability to build rapport with customers
• strong problem-solving skills
• proficient in data entry and Microsoft Office applications

Work Experience:

[Date] to [present] – [Name of company]
Customer Service Representative

• designated customer service representative for [X] clients
• responded to customer inquiries via phone, email, and live chat
• designed and implemented customer service policies
• generated reports on customer satisfaction levels
• trained new customer service representatives

[Date] to [Date] – [Name of company]
Customer Service Manager

• supervised a team of [X] customer service representatives
• monitored CS metrics and provided constructive feedback to employees
• conducted CS training for new hires
• resolved customer complaints in a timely manner

Education:

[Date] – [Name of institution]

Awards & Acknowledgements:

• [Name of award] – [Year]

References:

[Name] [Surname]
[Position]
[Organisation]
[Phone number]
[Email address]

Predložak 14

[Initials] | [Name] [Surname]

Professional Summary:

A customer service professional with [X] years of experience in the [Industry] industry. Proven ability to handle customer inquiries and complaints in the [City/State] area. Track record of reducing customer churn by [Y]%. Experienced in using [Software Program(s)] and [Hardware].

Skills:

• customer service
• [Industry] industry
• [City/State] area
• [Software Program(s)]
• [Hardware]

Work History:

• [X] years in customer service
• Company Name], [City, State]
• [Position Title]
• [Dates Employed]
• [Job description]
• [Duties]

Education:

• [Highest Level of Education Attained]
• [Name] School, [City, State]
• Graduated [Date]
• GPA: [X/Y or X%]

Additional Skills and Certifications:

• [Skill]
• [Certification]

Hobbies and Interests:

• [Hobby]
• [Interest]

Sažetak

Predlošci za životopis za korisničku službu koje smo vam dali vam mogu pomoći kreirati učinkoviti životopis koji će se isticati u očima menadžera za zapošljavanje. Ne zaboravite prilagoditi odabrane predloške kako bi pristajali vašem iskustvu i vještinama i ne zaboravite naglasiti vaše najbolje profesionalne uspjehe.

Email predlošci životopisa za korisničku službu

S dobro sastavljenim životopisom, trebali bi moći dobiti intervju s bilo kojom kompanijom koju poželite. Dakle, što čekate? Započnite s kreiranjem vašeg savršenog životopisa za korisničku službu već danas.

Interested in making your own templates?

LiveAgent gives you the power to design your own email templates, thus making your communication faster and more efficient. Curious about all the opportunities?

Frequently asked questions

Kako napisati životopis za korisničku službu?

Životopis predstavnika korisničke službe treba uključivati relevantno iskustvo i druge meke vještine koje pokazuju da ste vi pravi izbor za ulogu. Ne zaboravite uključiti ciljeve ili sažetak vašeg životopisa za korisničku službu, kao i vaše obrazovanje i radno iskustvo.

Što trebam navesti u svom životopisu?

Postoji nekoliko ključnih elemenata koje uvijek trebate navesti u svom životopisu, neovisno od toga koliko iskustva imate – vaše iskustvo, bilo koju relevantnu CS obuku ili certifikate i/ili vaše snažne komunikacijske vještine. Prilaganje preporuka je uvijek dobra ideja.

Kako napraviti životopis za korisničku službu ako nemam iskustva?

Ako nemate iskustva u korisničkoj službi, ne morate se brinuti. I dalje možete kreirati životopis koji će naglasiti vaše druge vještine i kvalifikacije. Uključite vještine iz drugih područja života, kao što je volontiranje ili briga o članovima obitelji, ako je potrebno.

Što ne bih trebao uključiti u svoj životopis?

Postoji nekoliko stvari koje ne trebate uključiti u vaše životopise, kao što je iskustvo koje nije relevantno za ulogu za koju se prijavljujete ili nevažne vještine. Također ne trebate uključiti hobije i zanimanja, osim ako nisu izravno povezana s korisničkom službom. Na kraju, ne zaboravite provjeriti vaš životopis prije slanja.

Kako učiniti da se moj životopis za korisničku službu ističe?

Naglasite bilo koje iskustvo ili obuku za korisničku službu koje posjedujete. Također možete navesti nagrade ili priznanja koja ste primili. Na kraju, ne zaboravite uključiti bilo koje relevantne vještine koje pokazuju da ste vi pravi izbor za ulogu.

Kako navesti obrazovanje u svom životopisu za korisničku službu?

Ako ste profesionalac za korisničku službu s fakultetskom diplomom, čestitke – imate startnu prednost. Međutim, ako nemate diplomu, to je također u redu. Najvažnija stvar je fokus na ono što imate: iskustvo i vještine. Ako ste pohađali neke tečajeve ili dobili CS certifikate, to definitivno trebate uključiti u vaš životopis.

Trebam li navesti dobrotvorni rad u svom životopisu za korisničku službu?

Ako imate iskustvo u obliku volontiranja, svakako to trebate uključiti u svoj životopis. Volontiranje je odličan način za steći iskustvo ako nemate plaćenih iskustava u tom polju. Bilo koji potencijalni poslodavac će htjeti vidjeti da ste voljni posvetiti svoje vrijeme pomaganju drugima, tako da dobivate u svakom slučaju.

Koje su najbolje vještine za navesti u životopisu za korisničku službu?

Neke od vještina korisničke službe koje je uvijek dobro navesti u životopisu uključuju iskustvo, snažne komunikacijske vještine i sposobnost korištenja CS softvera.

Koji su najbolji načini za pokazati iskustvo u svom životopisu?

Krenite s pregledavanjem primjera životopisa za korisničku službu kako bi dobili ideju o tome kako pobjednički životopis treba izgledati. Zatim iskoristite navedene savjete kako bi bili sigurni da je vaš životopis najsjajnija zvijezda na nebu. Koristite akcijske glagole koji govore glasnije od riječi, što je definitivno primjenjivo na životopise. Kada opisujete svoje iskustvo, koristite udarničke termine, kao što su ‘kreirao’, ‘inicirao’, ‘razvio’, ‘nadgledao’ i tako dalje. U korisničkoj službi, kao i u bilo kojem drugom poslu, važno je koristiti brojeve kako bi pokazali svoj utjecaj. Dakle, ako ste povećali zadovoljstvo klijenata za 15%, spomenite to. Ako ste rješavali 100 upita klijenata svaki dan, recite to.

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