Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
English 
Português 
Što je alat za chat?
Chat tools are often browser-based and enable users to start chatting with other users in real time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced website chat tools enable users to share screens and even voice and video calls.
Kako možete koristiti alat za chat?
Tons of companies utilize live chat apps on their websites to make themselves more accessible to customers. By adding a chat widget to your website, your company will be able to receive feedback and questions from website visitors and customers.
Zašto biste trebali koristiti alat za chat uživo?
Korištenje takvog alata najisplativiji je način pretvaranja posjetitelja web stranice u kupca. Pravodobnim odgovaranjem na pitanja potencijalnih kupaca značajno smanjujete šanse da oni odu kod konkurencije. Osim toga, to je jednostavan i učinkovit način kontaktiranja ljudi širom svijeta. Vaši kupci mogu biti u potpuno drugom dijelu svijeta i s lakoćom vam se obratiti.
Koje druge funkcije imaju web alati za chat?
Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced live chat tools found in customer service software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations, and even track website visitors.
Korištenje ovih naprednih značajki omogućuje agentima prikupljanje dodatnih informacija od posjetitelja web stranice, što im pomaže da učinkovitije odgovaraju na upite kupaca.
LiveAgent’s live chat features:
- Current URL of live chat visitor
- Chat window docking
- Max queue length
- Proactive chat invitations
- Chat embedded tracking
- Real-time typing view
- Chat distribution
- Internal chat
- Chat history
- Online visitors
- Chat overview
Kako možete napraviti alat za chat?
To add a chat tool to your website, you’ll have to use live chat software. LiveAgent also includes live chat. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.
Pročitajte detaljni vodič za izradu gumba za chat uživo u LiveAgentu.
Što je softver za chat uživo?
Live chat software, such as LiveAgent is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time, live chatting and converts your live chat conversations into tickets, that are stored inside a universal inbox.
If you would like to learn more, read Live Agent – Live Chat Software.
Ostale ključne LiveAgent značajke:
- Ticketing
- Rules & SLAs
- CRM
- Canned messages & Predefined answers
- Knowledge Base
- IVR
Find out more about all LiveAgent – Features.
Try out LiveAgent for FREE
Handle all customer inquiries from one interface. Start improving your customer service with a 30-day free trial right away!
Frequently Asked Questions
What is a chat tool?
Chat tools are tools that allow you to chat with the client, send text messages, images, videos and hyperlinks. More advanced chat tools allow screen sharing, voice and video calls.
Does LiveAgent provide a chat tool?
LiveAgent provides one of the best chat tools. This is one of the most important elements in customer service. This allows the customer service team to communicate easily and directly with customers. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize something to help a customer.
What are best practices of using a chat tool?
Thanks to the chat tool, you can quickly communicate with the client. That is why it is so important for the chat to run smoothly. Thanks to this, we have a better chance that the customer will choose a product or service of our brand. It is good to use the features offered by the chat when the problem is more complex. Thanks to the possibility of sending an image, video or sharing the screen, it can directly show the customer what to do. It is also important that the client has very easy access to the chat so that he can contact the support team from any subpage. One should also remember about personalizing responses and the importance of building a relationship with the client - and a great tool for building relationships is live chat, which works in real time.
Live chat bonton za korisničku podršku
Psihologija različitih kupaca može utjecati na online komunikaciju. Ključno je održavati prirodnu, ljubaznu i konciznu komunikaciju. Važno je i pridržavati se bontona, pitati za povratne informacije i završiti razgovor pristojno.
LiveAgent je softver za chat uživo i proaktivne pozivnice koji omogućuje direktnu komunikaciju s klijentima na web stranici. Pruža podršku u učinkovitoj timskoj suradnji i pametno distribuira razgovore između dostupnih agenata. Koristi se i u industriji nekretnina te pomaže u povećanju prodaje. LiveAgent je pouzdana platforma koju koriste poznate tvrtke. Isprobavanje nije potrebna kreditna kartica.
