Predlošci email Podsjetnika su presudni za uspjeh email marketing kampanja. Ovaj članak nudi nekoliko predložaka za različite situacije. Naglašava se važnost prilagodbe i profesionalnog sadržaja.
Dosezanje Vaše ciljanje publike u pravo vrijeme sa pravom porukom je presudno za uspjeh svake email marketinške kampanje. Međutim, prema anketama Mailchimp-a, prosječna stopa otvaranja email-ova je oko 21% sve djelatnosti su uključene. Zbog toga su email-ovi Podsjetnici ključni. Pravovremeno poslani email-ovi Podsjetnici mogu povećati uključenost i ponukati korisnike da obave specifične akcije kada je to potrebno. No izrada ovih email-ova i otkrivanje kada je najbolje vrijeme za njihovo slanje može biti izazov za trgovce. Ispod je par predložaka email-ova Podsjetnika za različite prilike koje možete prilagoditi za vlastitu uporabu.
Podsjetnik email je moćan alat za trgovce koji u osnovi radi ono što mu ime i kaže – podsjeća primatelja o nečemu važnom što nadolazi, o nečemu što se očekuje od njih, ili se već trebalo dogoditi ali nije. Ovo su neki scenariji u kojima slanje email Podsjetnika može koristiti vašem poslovanju:
It looks like you haven’t signed into your [Product] account for a while. Just a friendly heads up that [Product] accounts are automatically deactivated after [number] days of inactivity.
We’d love for you to stick around. To keep your account open, please log in at least once by [date].
[SIGN IN]
As a reminder, with [Product] you can:
[Use feature 1 – benefit 1]
[Use feature 2 – benefit 2]
[Use feature 3 – benefit 3]
In case you need a refresher course – check out our tour to get you up and running again.
If you have any questions or need any help, reply to this email or jump on a live chat with our customer care team. We’ve got your back!
Cheers,
[YOUR SIGNATURE]
Time flies! Can you believe that your [Product] trial is almost coming to an end?
You still have 3 days to get up to speed with all the awesome things you can do with [Product] like:
[Benefit 1 using feature 1]
[Benefit 2 using feature 2]
[Benefit 3 using feature 3]
If you’re ready, you can navigate to the Plans page to select a subscription that best suits your needs. Our plans start at [price], and you can change your plan at any time.
You’ll also get access to our rockstar customer support team who can guide you through any challenge and recommend best practices for getting the most value out of our [tool/ platform/ software].
Choose My Plan
Still evaluating and could use a hand before your trial is up? Let us know – we’re here to help!
Best,
[YOUR SIGNATURE]
Hope things are going well for you. This is just a quick reminder that invoice [invoice number] which we sent on [date] will be coming due on [invoice due date].
I’m sure you’re busy, but I’d appreciate it if you could take a moment and look over the invoice when you get a chance. I’m happy to answer any questions you might have. Thanks again for your business!
Sincerely,
[YOUR SIGNATURE]
Our records show that we haven’t yet received a payment of [amount] for Invoice [ invoice number], which is overdue by one week. I would appreciate it if you could check this out on your end.
I know that life can get busy, and details can be missed. I’ve attached a copy of the invoice to this email, in case the original was lost or deleted.
If the payment has already been sent, please disregard this notice. If you have any questions whatsoever, please reply and I’d be happy to answer them.
Thanks,
[YOUR SIGNATURE]
We wanted to give you a heads up. The payment information you have on file for your [Product] subscription (card ending with ****) is going to expire in a few days. Unfortunately, if we don’t have a valid card, we will have to cancel your subscription when this payment cycle ends.
If you’ve got 30 seconds, would you mind updating your payment information?
Update Now
Let us know if there’s anything we can do to help.
Thanks so much!
[YOUR SIGNATURE]
We just tried to charge your credit card for your subscription renewal at [Product], however, it failed.
This typically happens due to a change in your credit card number, card expiration, card cancellation, or the bank not recognizing the payment and taking action to prevent it.
To ensure you don’t experience any interruption of your service, please update your credit card details, and we’ll give it another try. You should be able to do it in less than a minute by clicking here: [link to the update page].
If you have any questions, concerns, or issues, please visit our Help Center, call us at [number], or start a chat with our customer support team. We’re here to help!
As always, thanks for being a [Company] customer.
Best,
[YOUR SIGNATURE]
We just tried to process your [Product] subscription payment for the third time, but unfortunately, it failed again.
Please update your payment information and we’ll be happy to keep your account active. It’s a one-step process and shouldn’t take more than a minute.
Update Your Card Now
If the next charge fails, your account will be canceled automatically. ☹
Should you have any questions, please feel free to reach out to us anytime.
Thanks!
[YOUR SIGNATURE]
We are less than two weeks away from the [Event Name] event where we’ll be talking about how to [achieve specific goals] as well as the latest trends in [industry].
We wanted to remind you that [Event Name] ticket prices go up on [date]. Be sure to snag your ticket before the price increases. After [date] tickets will increase to [price], so don’t miss out!
Register Today
Some of our speakers:
[Speaker 1 – short bio]
[Speaker 2 – short bio]
[Speaker 3 – short bio]
Event schedule:
[Event schedule details]
You can find more information on our event page. If you have any questions, please feel free to reach out.
Hope to see you there!
[YOUR SIGNATURE]
Design your own templates
LiveAgent gives you<br> the power to design your<br> own customer email templates,<br> thus helping you to improve<br> customer service. Curious about<br> all the opportunities?
Ne postoji savršeno vrijeme za poslati email Podsjetnik, pošto se razlikuje od slučaja do slučaja. Ako podsjećate korisnike o predstojećoj uplati, isteku probnog roka, ili obnavljanju njihove preplate, smisleno je obavijestiti ih barem tjedan prije istoga, kao i na sami datum. Kada je riječ o email-ovima za oporavak neuspjelih plaćanja, općenito je primjereno Podsjetnik poslati prvog radnog dana nakon originalnog roka plaćanja.
Jedna od najvećih grešaka koje možete napraviti je da pošaljete samo jedan Podsjetnik i nadate se najboljem. Ako želite konvertirati više probnih korisnika u stvarne, ili ostvariti više prihoda od neuspjelih uplata, razmislite o slanju niza email-ova, uključujući pred-podsjetnike, podsjetnike za rok plaćanja, i nastavljanje podsjećanja.
Podsjetnik email-ovi bi trebali biti kratki, jednostavni, i pružati točno pravu količinu konteksta i detalja bez da budu pretrpani nepotrebnim informacijama. Trebali bi biti napisani na profesionalan, a prijateljski i pristojan način – ključno je pronaći ravnotežu između upornosti i napornosti. Obavezno uključite očit poziv na akciju kako bi korisnici točno znali što se od njih očekuje.
Tekst govori o važnosti slanja personaliziranih popratnih emailova nakon izostanka odgovora, te predlaže korištenje predložaka za automatske odgovore. Također se fokusira na predloške e-mailova za olakšavanje komunikacije s klijentima te važnosti pravilne segmentacije publike. Posljednji dio teksta govori o registraciji na LiveAgent i izradi upravljačke ploče, koja će biti poslana na email nakon instalacije računa.
Email predlošci za povećanje cijene
Tekst opisuje povećanje cijena u B2B i B2C sektoru te savjete za obavještavanje klijenata o istom. Predstavljeni su predlošci e-mailova za obavještavanje o povećanju cijena te nakon poziva i kupnje. Također, naglašena je važnost referalnog marketinga i ponuđeno 10 predložaka e-mailova s preporukama. Članak govori o važnosti kvalitetne korisničke usluge i nudi savjete za njeno poboljšanje. Predstavljeni su i predlošci e-mailova za ponovno povezivanje s klijentima.
The article discusses the importance of involving customers in the early stages of their user journey and how customer support within an application can improve customer experience. It also highlights the benefits of using customer service templates and surveys to gather feedback from customers. The use of canned messages and templates for customer support can improve efficiency, consistency, and productivity while maintaining the brand's tone. The article provides ten examples of customer support templates for common issues and inquiries.
Automatski emailovi poslije kupnje mogu povećati angažman klijenata, generirati veći broj ponovljenih prodaja i pomoći u smanjenju osjećaja disonance nakon kupovine. Studije slučaja su važne u procesu kupovine za mala i velika poduzeća. Popratni emailovi nakon poziva mogu biti učinkoviti u promoviranju proizvoda ili usluga. Bez obzira na strategiju, organizacije trebaju imati dobar način za pružanje podrške klijentima kako bi osigurale dugoročne odnose i napredak u poslovanju.
Join our community of happy clients and provide excellent customer support with LiveAgent.
Naša web stranica koristi kolačiće (cookie). Ukoliko nastavite, smatramo kako ste dopustili korištenje cookie-a kako je i napisano i našoj Politika privatnosti i cookie pravila.