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PortuguĆŖs PredloÅ”ci za korisniÄku službu
LiveAgent nudi predloÅ”ke za korisniÄku službu koji olakÅ”avaju brze i profesionalne odgovore klijentima. Isprobajte besplatno i poboljÅ”ajte komunikaciju putem emaila koristeÄi predloÅ”ke za razne situacije.
Email joÅ” uvijek ostaje jedan od glavnih kanala korisniÄke službe za velik broj potroÅ”aÄa. MeÄutim, ne ulaže svako poduzeÄe dosta truda u pružanje brzih i profesionalnih odgovora ā zapravo, neka uopÄe i ne odgovaraju. Istraživanje koje je proveo SuperOffice je pronaÅ”lo da 62% kompanija ne odgovara na emailove korisniÄke službe, 90% ne informira klijenta da su primili njegov email, dok 97% ne poÅ”alje popratni email da vidi jesu li klijenti zadovoljni s odgovorom.
Dok je skoro nemoguÄe ruÄno sastaviti svaki email koji ide potencijalnim ili trenutnim klijentima, koriÅ”tenje predložaka korisniÄke službe koji pokrivaju viÅ”e scenarija može pomoÄi timovima korisniÄke službe, pogotovo onima koji barataju velikim brojem emailova. S predloÅ”cima kao dobrim poÄetkom, vaÅ”i agenti mogu pomoÄi viÅ”e klijenata u manje vremena i s manje stresa, te osigurati pružanje dosljedne usluge.
Prednosti koriÅ”tenja email predložaka za korisniÄku službuĀ
- Å tede vrijeme i poboljÅ”aju efikasnost agenata. KoriÅ”tenje predložaka korisniÄke službe za odgovor klijentima Äe saÄuvati vaÅ” tim podrÅ”ke od kreiranja individualnih odgovora, optimizirati vrijeme i popraviti efikasnost.
- Smanjiti koliÄinu ljudskih greÅ”aka.Ā Sa spremnim, isprobanim i testiranim email predloÅ”cima za odgovor, možete eliminirati ljudsku greÅ”ku i ukloniti rizik slanja netoÄnih poruka koje mogu frustrirati klijente.
- Održati dosljednost kompanijinih poruka.Ā Email predloÅ”ci korisniÄke službe osiguravaju da svaki Älan vaÅ”eg tima podrÅ”ke zvuÄi isto dok glas vaÅ”eg brenda ostaje prisutan u svakoj interakciji s klijentom.
Standardni email predloÅ”ci za korisniÄku službu
Izgradnja vlastite knjižnice email predložaka za korisniÄku službu može biti zamorna i dugotrajna. Imamo za vas dokazane email predloÅ”ke temeljene na 10 razliÄitih scenarija koje vaÅ” tim korisniÄke podrÅ”ke može koristiti i prilagoditi po potrebi kada komunicira s moguÄim i trenutnim klijentima.
Email predložak za automatski odgovor
Hi [NAME],
Thanks for contacting [COMPANY]!
This automatic reply is just to let you know we received your request and weāll get back to you with a response as quickly as possible. During [business_hours] we usually reply within a couple of hours, evenings and weekends may take us a little bit longer.
While you wait, you are welcome take a look at our Frequently Asked Questions or browse through our Knowledge base where you can find lots of guidance on [PRODUCT].
Or, if your request is urgent, feel free to give us a call at [number] or start a live chat with our support team. We look forward to getting you back in business!
Regards,
[YOUR SIGNATURE]
Email predložak za povremeno javljanje klijentu
Hi [NAME],
Hope youāre well and enjoying your product. Iām just checking in to see if you have any questions or need any help. Weāve added quite a few features lately and I know it might be difficult to keep track of all our releases.
As a reminder, hereās a [link] to our Knowledge Base where you can find up-to-date information about our product and company at any time.
Feel free to reach me for any questions, I would be more than happy to assist.
Cheers,[YOUR SIGNATURE]
Email predložak za zahvalu
Dear [NAME],
Thank you so much for your positive feedback and leaving a review on [website], you put a big smile on our faces! š
Our team is constantly trying to improve our [product/service] and itās always rewarding to hear kind words from our customers. We love that you love us, and itās also great to know our [product/service] has helped you achieve your business goals.
Thanks again for being a fantastic customer!
Cheers,
[YOUR SIGNATURE]
Email predložak za odgovor bijesnom klijentu
Dear [NAME],
I am so sorry to hear that youāve had such a poor experience that you no longer want to work with us. Satisfying our customers has always been a number one priority for us and Iām sorry we couldnāt meet your requirements.
As much as we hate to see you go, I completely understand how upset you must feel and I fully respect your decision. I apologize once again for any trouble we may have caused you.
Let me know if you have any more questions, comments, or further feedback. And should you change your mind, Iāll be here to help you in any way I can.
Best of luck!
[YOUR SIGNATURE]
Email predložak za odgovor zadovoljnom klijentu
Hi [NAME],
Weāre so happy to hear you are pleased with [PRODUCT/ SERVICE]. At [COMPANY], we always strive to deliver the best customer experience, and it makes our day to know we have accomplished that.
We would be grateful if you would leave a review on our Facebook page as your insights could help our prospects learn more about us.
Thanks again and let us know if thereās anything we can do for you in the future!
Sincerely,
[YOUR SIGNATURE]
Email predložak za odgovor na pritužbu klijenta
[NAME],
Iām so sorry to learn that you were on hold with our customer service department for almost 30 minutes. I completely understand how frustrating this must have been for you. That should never have happened as we value our customersā time. Iāve passed this message on to the appropriate service rep.
Our tech support team is prioritizing the issue youāre facing with our software, they are working now to make this right. I will immediately notify you as soon as itās fixed.
I appreciate you making us aware of your negative experience. We strive to ensure customer satisfaction with every interaction, and I apologize for the inconvenience we have caused you.
Meanwhile, please let me know if there is anything else I can do for you.
Regards,
[YOUR SIGNATURE]
[NAME],
Iām so sorry to learn that you were on hold with our customer service department for almost 30 minutes. I completely understand how frustrating this must have been for you. That should never have happened as we value our customersā time. Iāve passed this message on to the appropriate service rep.
Our tech support team is prioritizing the issue youāre facing with our software, they are working now to make this right. I will immediately notify you as soon as itās fixed.
I appreciate you making us aware of your negative experience. We strive to ensure customer satisfaction with every interaction, and I apologize for the inconvenience we have caused you.
Meanwhile, please let me know if there is anything else I can do for you.
Regards,
[YOUR SIGNATURE]
Email predložak za odgoÄeni odgovor
Hi [NAME],
Thank you for reaching out to [COMPANY}! Your request was received on [date] with Reference Number: [number].
Sorry we havenāt gotten back to you yet. We are currently experiencing a high volume of support requests and appreciate your patience as we work to provide the highest level of support to each customer. Rest assured, one of our agents will follow up with you as soon as possible.
Regards,
[YOUR SIGNATURE]
Email predložak za popratne poruke
Hey [NAME],
Hope youāre doing great. I wanted to check in with you regarding the issue you had the other day with [describing the issue]. Was it resolved successfully?
If thereās anything we can do to make your experience better, just let us know by replying to this message. Iād be happy to assist you in any case and look forward to hearing from you soon.
Have a great day,[YOUR SIGNATURE]
Email predložak za podsjetnik za obnovu
Hi [NAME],
Weād like to thank you for using our product for the past year and hope weāve made a difference for you.
I noticed that your annual subscription is expiring in two weeks, so I wanted to check in with you about next steps. Are you interested in renewing your subscription? If youāre weighing your options, Iād love to chat further with you to help you come to a decision.
Looking forward to hearing from you.
Regards,
[YOUR SIGNATURE]
Email predložak za povrat novca
Hi [NAME],
Weāve processed your refund, and you should expect to see the credit appear in your account within 1-3 business days depending on your bank.
Iām sorry to hear youāre not happy with our product, but I completely understand it isnāt for everyone. As any feedback is important to us, could you please give me a little more detail about what exactly you didnāt like?
In the meantime, thank you for your time and for giving us a try. We hope to connect with you again in the near future.
Best,
[YOUR SIGNATURE]
NajÄeÅ”Äa pitanja
Kako možete poboljÅ”ati korisniÄku službu u svojoj kompaniji?
Industrija korisniÄke službe je meÄu najbrže rastuÄima u svijetu. Uz pomoÄ softvera za korisniÄku službu, moÄi Äete pratiti viÅ”e od jednog razgovora odjednom, i uraditi viÅ”e tijekom dana.
Kako napisati profesionalni email korisniÄke službe?
Kada odgovarate na pritužbu klijenta, budite sigurni da govorite o trenutnom problemu i koristite ime klijenta. Kako bi prikladno odgovorili, takoÄer trebate koristiti profesionalni ton, te biti uljudni i prijateljski raspoloženi.
ZaÅ”to se fokusirati na dobru korisniÄku službu?
Dobra korisniÄka služba je važan dio voÄenja uspjeÅ”nog poduzeÄa. Može poboljÅ”ati ugled vaÅ”e kompanije i pomoÄi zadržati vaÅ”e klijente.
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Pružite odliÄnukorisniÄku uslugu
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