• Predlošci
  • Predlošci za email zahvale za narudžbu

Predlošci za email zahvale za narudžbu

Hvala na narudžbi. Cijenimo vaše poduzeće i posvećeni smo tome da vam pružimo najbolju uslugu.

Jeste li ikad primili takav email i razmišljali o tome da ga i sami pošaljete? S predlošcima koje ćemo podijeliti danas, moći ćete.

Dat ćemo vam nekoliko predložaka za zahvalu za narudžbu koje možete iskoristiti da pokažete zahvalnost vašim kupcima. Također ćemo raspravljati njihovoj važnosti i dati vam par savjeta kako napisati email zahvale koji će učiniti da se vaši klijenti osjećaju cijenjeno.

Važnost slanja emaila zahvale za narudžbu

Pisanje poruka zahvale vašim klijentima pokazuje da ih poštujete. Čak i kratko “Hvala” može učiniti da se vaše poduzeće ističe po tome što je više klijentocentrično nego konkurencija.

Emailovi zahvale također pomažu u izgradnji i održavanju veza s klijentima. Slanjem emaila zahvale ostajete u kontaktu s vašim vjernim klijentima i gradite veze temeljene na povjerenju.

Email zahvale od Goat Story

Štoviše, emailovi zahvale za narudžbu mogu povećati zadržavanje kupaca i ohrabriti ponavljajuće kupnje. Kada se klijenti osjećaju cijenjeno, skloniji su ponovo poslovati s vama u budućnosti.

Na kraju, jeste li znali da slanje emaila zahvale za narudžbu može pomoći da dobijete više javno dijeljenih pozitivnih recenzija? Velik broj ljudi dijeli originalne poruke zahvale koje prime putem društvenih medija ili stranica za recenziju, time pomažući povećanju širenja brenda i izgradnji povjerenja s potencijalnim novim klijentima.

Kako nasloviti email zahvale za narudžbu?

Ne zaboravite uključiti zahvalu u naslov vašeg emaila, tako da vaši klijenti znaju o čemu se radi i prije nego ga otvore. Emailovi zahvale za narudžbu s generičkim naslovima kao što su “Vaša narudžba” ili “Hvala” će rjeđe biti otvarani i čitani u odnosu na one koji imaju preciznije ili zanimljivije naslove.

Dodatno, ako naslovite vaš email samo “Vaša narudžba”, to može djelovati zbunjujuće jer velik broj kompanija šalje emailove potvrde (ili ažuriranja statusa) s istim naslovom. Nemojte ni da bude predug. Odlični naslovi emailova zahvale za narudžbu obično imaju 50 ili manje znakova.

Primjeri naslova emailova zahvale za narudžbu

  • Hvala na narudžbi
  • Hvala što kupujete kod nas
  • Hvala na vašoj kupovini
  • Puno hvala na narudžbi
  • Hvala što podržavate naše poduzeće
  • Cijenimo vaše poduzeće – hvala na narudžbi
  • Hvala na narudžbi – [CTA]
  • Hvala puno na narudžbi
  • Hvala što ste izabrali nas
  • Velika hvala na vašoj narudžbi
  • Hvala na najnovijoj narudžbi
  • Uvijek je zadovoljstvo poslužiti vas – hvala na vašoj narudžbi
  • Hvala na vašoj narudžbi [Broj]
  • Hvala na vašoj nedavnoj kupnji
  • Hvala vam puno na vašoj narudžbi
  • Vau – hvala puno na vašoj narudžbi

Kako napisati email zahvale za narudžbu

Iako postoje bezbrojne koristi slanja emailova zahvale za narudžbu, oni moraju biti dobro napisani i pravilno oblikovani. Ne brinite – dat ćemo vam nekoliko predložaka za email zahvale za naružbu koje možete koristiti za početak. No prvo, pređimo nekoliko savjeta kako napisati efikasan email zahvale za narudžbu.

Započnite s personaliziranjem emaila – uključite ime klijenta na početku i zahvalite im na točno određenoj narudžbi. Ovaj osobni dodir će učiniti da vaši emailovi zahvale izgledaju autentično i iskreno, što će doprinijeti izgradnji veza s primateljima.

Dalje, ako već niste, pobrinite se da uključite kratak presjek narudžbe vašeg klijenta. To je uljudno jer se onda oni mogu pozvati na svoju narudžbu i uvjeriti se da je sve u redu. Također je dobra ideja zahvaliti se klijentima na njihovom poslovanju i dati im do znanja da cijenite njihovu potporu.

Email zahvale za narudžbu

Na kraju, završite vaš email pozivom na akciju (CTA). To može biti pozivnica da ponovno posjete vašu web stranicu ili trgovinu, prijave se za vaše novosti ili vas slijede na društvenim medijima. Dosta poduzeća iskoristi ovaj dio kako bi zatražili recenziju, svjedočanstvo ili ponudili popust na buduće kupnje. Ako šaljete emailove vašim visokovrijednim klijentima, razmislite i o dodavanju premium sadržaja.

U emailu koristite ton glasa vašeg poduzeća. Ako je vaša ciljana publika formalnija, zahvalite im na pokroviteljstvu. Ako imate ležerniju ciljanu publiku, slobodno koristite fraze kao što su: “Hvala puno” ili “Velika hvala” i šaljite kraće poruke umjesto dugih.

Možete slati vaše emailove zahvale za narudžbu odmah nakon kupnje u vidu emaila za potvrdu narudžbe ili popratno, kada klijenti prime svoju narudžbu. Poruka ne mora biti duga ili komplicirana, par rečenica je sve što vam je potrebno kako bi pokazali vašim klijentima da ih cijenite.

Na kraju, ali ne manje važno, ako želite da su vaši klijenti zadovoljni, možete dodati rukom pisanu poruku (i posjetnicu) njihovim fizičkim narudžbama, ako je primjenjivo.

Što uključiti u email zahvale za narudžbu

  • Pozdrav
  • Osobnu poruku
  • Zahvalu
  • Detalje narudžbe
  • Poziv na akciju (CTA)
  • Potpis
  • Zahtjev za povratnim informacijama (ako je moguće)

Primjeri i predlošci emaila zahvale za narudžbu

Ako niste sigurni gdje početi, imamo set predložaka za email zahvale za narudžbu koje možete iskoristiti za početak.

Email zahvale za narudžbu: narudžba je u tijeku/poslana

Hvala na vašoj narudžbi

Hello [Name],

Thank you for your order. We appreciate your business and will be thrilled to send you [Products Ordered] as soon as possible. An email with tracking information will be sent to you once your order has shipped.

Thanks again, and we look forward to seeing you soon.

[Business Name]

Hvala vam na narudžbi – [CTA]

Hello [Name],

We are so excited to send you [Products Ordered]. Your order will be processed and shipped as soon as possible. An email with tracking information will be sent to you once your order has shipped.

In the meantime, we would love it if you could follow us on social media or sign up for our newsletter for exclusive deals and promotions.

Thank you.
[Business Name]

Hvala vam puno na narudžbi

Hi [Name],

Thank you so much for your order. We are getting everything ready to send you [Product(s) Ordered] and will let you know as soon as [it ships/they ship].

In the meantime, if you have any questions or concerns, please do not hesitate to reach out to us and we w be more than happy to help. Thanks again, and have a great day.

[Business Name]

Hvala na vašoj [Broj narudžbe]

Thank you so much for your order. We can’t wait for you to receive your [item/items].

If you have any questions or concerns in the meantime, please reach out to us and we’d be happy to help. Thanks again for your business, it is truly appreciated.

[Business Name]

Vaš [Broj narudžbe] je na putu

Dear [Name],

We are delighted to inform you that your order is almost on its way. You should receive an email with tracking information once it has shipped.

Your order means a lot to us, and we are grateful for your business. Thank you so much.

[Business Name]

Email potvrde | Hvala vam što ste nas izabrali

Hello [Name],

It’s our pleasure to serve you. We can’t wait for you to enjoy your [item/items], which should arrive in [timeframe].

In the meantime, make sure you follow us on [Social Media Platform(s)] to stay up-to-date with exclusive deals and promotions. Thanks again for choosing us.

[Business Name]

Hvala na vašoj [broj] narudžbi od nas

Hello there [Name],

We would like to thank you for your order [Number] of [item/items]. We know you have a lot of choices when it comes to [type of product], and we’re honored that you chose us.

Your satisfaction is our number one priority, so if there’s anything we could do to improve the customer experience then please don’t hesitate to reach out. Also, don’t forget to follow us on [Social Media Platform(s)] – we may have something special for you there soon.

[Business Name]

Hvala vam što poslujete s nama – [CTA]

Dear [Name],

Thank you so much for your order. We’re packing everything up and will get it out to you as soon as possible. You’ll receive an email with tracking information once it has shipped.

As a thank you gesture, we’d like to offer you [discount/freebie]. Just use the code [code] at checkout next time you shop with us.

Thanks again,
[Business Name]

Hvala na vašoj narudžbi

Dear [Name],

Thank you so much for your order, we appreciate that you chose to do business with us.

We can’t wait for you to receive your [item/items], and we hope you enjoy them.

Thanks again,
[Business Name]

Puno hvala na vašoj narudžbi

Hi there [Name],

We are over the moon that you have decided to shop with us and just wanted to drop you a quick email to thank you for your order.

Your order will be with you in [timeframe], and we can’t wait for you to enjoy your new [item/items].

Thanks so much, and have a great day.

[Business Name]

Email zahvale za narudžbu: popratni nakon primitka proizvoda

Još jednom hvala što kupujete kod nas

Hello [Name],

Thank you so much for your order and for taking the time to shop with us. We know how busy life can be, so we truly appreciate your business.

We hope you love your new [item/items]. If you have any questions or concerns, please reach out to us and we’d be more than happy to help.

Once again, thank you for your business – it means the world to us.

[Business Name]

Hvala na vašoj narudžbi – [CTA]

Dear [Name],

Once again, we would like to thank you for your order. We hope that our [products] will bring you a lot of joy.

As a thank you for your purchase, we would like to offer you a [discount/coupon] for your next order with us. A unique code for use when making your next purchase is below:

[Code]
Thank you.

Kratka poruka: Hvala još jednom

Hello [Name],

We would like to thank you once again for your order. We are truly grateful for your business.

We hope you love your new [item/items], and we can’t wait to serve you again in the future.

Thanks so much, and have a great day.

[Business Name]

Hvala na vašoj narudžbi – [CTA]

Dear [Name],

As a thank you for placing your previous order, we would like to offer you a [discount/coupon] for your next purchase with us.

We hope you come and shop with us again soon. For any questions or concerns, please reach out to us and we’d be happy to help.

Have a great day,

[Business Name]

Hvala na vašoj najnovijoj narudžbi – imamo popust za vas.

Hi [Name],

Thank you so much for your last order with us – we appreciate your business.

As a thank you, we wanted to offer you a [discount/coupon] off your next purchase. Just enter the discount code [code] at checkout and you’ll receive [X]% off your order.

Thanks, and we hope to serve you again soon.

[Business Name]

Hvala vam na narudžbi. Imamo poklon za vas.

Hello [Name],

Thanks for ordering from us last [week/month], we really appreciate your business.

As a thank you, we have a little gift card that gives you [details about the freebie].

We hope this will bring a smile to your face and that you’ll think of us fondly the next time you need [product/service]. We also hope you liked the handwritten note attached to your order 🙂

Thank you, and enjoy.

[Business Name]

Velika hvala na vašoj narudžbi

Hi [Name],

As a thank you for your order, we wanted to let you know that we have included a [discount/coupon] for your next purchase with us.

We can’t wait to serve you again in the future. In the meantime, please reach out to us if you have any questions or concerns.

With love,

[Business Name]

Hvala na vašoj narudžbi [Broj]

Hello [Name],

Thank you for your order #[Number]. We hope that you are satisfied with your purchase.

If you have any questions or concerns then please reach out to our customer service team, who would be happy to help.

How about following us on social media [CTA]? We would love to stay connected with you.

Thank you again, and have a great day.
[Company name]

Hvala na vašoj nedavnoj kupnji

Hi [First name],

Thank you for your order. We truly hope that [Products/Services] met your expectations and that you enjoyed your experience with us.

We would love to hear any feedback you may have, good or bad.

Thanks again for choosing [Company name].

Hvala na vašoj narudžbi

Hi [First Name]

Thanks for shopping with us. We hope that [item] was everything you hoped for and more.

If you have any questions or concerns, please reach out to us and we’d be more than happy to help. Have a great day,

[Business Name]

Dobre prakse za email zahvale za narudžbu

S bilo kojim od oviih predložaka za email zahvale za narudžbu, važno je:

  • Zahvaliti klijentu što posluje s vama – uvijek je lijepa gesta pokazati zahvalu porukom uz kupnju.

  • Dvaput provjerite email adrese – prije slanja bilo kakvih poruka klijentima, uvjerite se da su primatelji ispravni.

  • Navesti broj narudžbe i/ili detalje u naslovu, kao i u poruci – to pomaže klijentima pratiti njihove kupnje i olakšava im da se pozovu na njih ako imaju bilo kakvih pitanja ili briga.

  • Neka klijenti znaju da ste im spremni pomoći – ako imaju bilo kakva pitanja ili brige, dajte im do znanja da vam se mogu obratiti i da ćete biti sretni da im pomognete.

  • Ponudite informacije o očekivanom vremenu dostave ako šaljete email oko trenutka kupnje – to pomaže postaviti očekivanja kupaca i izbjeći eventualne nesporazume.

  • Uključite CTA, kao što je poveznica za prijavu na novosti vaše stranice ili poveznica za anketu o zadovoljstvu klijenata – to pomaže ohrabriti klijente da ponovno surađuju s vama u budućnosti.

  • Ponudite popuste ili kupon za prvu kupnju – to ih ohrabruje da kupe opet. Ovo također možete uraditi s vremena na vrijeme s vašim visokovrijednim klijentima kako bi poboljšali njihovo iskustvo.

  • Dodajte nešto vašem emailu kako bi ojačali poruku – rukom pisano pismo, vizitka ili neki drugi vid osobne poruke mogu uraditi čuda za angažman klijenata i njihov osjećaj da ih se cijeni.

Pobrinite se da je svaki email zahvale za narudžbu iskren, profesionalan i koristan. Na kraju, zadovoljni klijenti su žila kucavica vašeg poslovanja

Save time with LiveAgent

With LiveAgent, you can prepare various templates beforehand, making your communication with customer swift and effective. Want to see all the posibilities for yourself?

Thank you for your order email FAQ

What does a thank you for your order email mean?

A thank you for your order email is a message from a business to a customer showing gratitude for their purchase. It's also an opportunity to build goodwill and increase customer satisfaction by providing helpful information or discounts.

What are the benefits of sending a thank you for your order email?

From a customer perspective, thank you for your order emails make them feel appreciated and valued. From a business perspective, sending such messages helps to build loyalty, works wonders for customer appreciation, delivers a better experience, and can even lead to new clients through word-of-mouth marketing.

When should I send a thank you for your order email?

With thank you for your order emails, timing is everything. You want to make sure you send the email as soon after the purchase as possible, while the customer's experience is still at the front of their mind. You might also, or alternatively, want to send these kinds of messages to customers after their orders have been shipped (if applicable). Some companies write these kinds of emails after the order has been received so that they can both thank the customer and remind them about the business.

What are the best times to send thank you for your order emails?

This depends on a few factors, such as the time zone of your customers, the expected delivery date of their purchase, and when you think they'll be most likely to open and read your message. In general, thank you for your order emails should be sent as soon after the purchase is made as possible. You can also send a second 'thank you' email once the order has been received by the client to show them that you're still thinking about them and that your customer service team is at their disposal.

What should I include in my thank you for your order email?

Among a few essential elements, a thank you for your order email should include a statement of gratitude for the customer's business, order number or details, info about the expected delivery timeframe (if applicable), a CTA (e.g. a link to your website or newsletter signup), and a discount or coupon code (for first-time customers). It all depends on your business, products, and what you think will resonate most with your customers.

What are some tips for creating an effective thank you for your order email?

It all comes down to the goal you have in mind when sending such an email. If you simply want to thank the customer for their business, make sure to sound personal and keep it brief. If you're looking to increase customer loyalty or encourage repeat purchases, consider adding a special offer or coupon to your thank you email. And finally, if your goal is to turn first-time customers into lifelong fans, focus on delivering an overall amazing customer experience.

How can I make my thank you for your order email stand out?

Personalize the message with the customer's name and a purchase note with the order details, use an eye-catching subject line, or include a special offer or discount. It all depends on your business and your previous track record with email marketing. You can also consider adding a handwritten card on top of sending your email.

What are the most effective subject lines for thank you for your order emails?

Concise ones. In general, the most effective subject lines for thank you for your order emails are short, sweet, and to the point. You want to make sure your email stands out in a crowded inbox, so avoid just a simple 'Thank you'. Instead, try something more specific and personal, such as 'Thank you for your order of (product name)'.

Should I include a coupon in my thank you for your order email?

This is a great way to increase customer engagement, so we say go for it. Just make sure the coupon is relevant to your product or service, and that it's an offer that your customers will find valuable. Also, remember to include the expiration date and any other relevant details, such as the minimum purchase amount.

Nazad na predloške Kreirajte račun besplatno

Naša web stranica koristi kolačiće (cookie). Ukoliko nastavite, smatramo kako ste dopustili korištenje cookie-a kako je i napisano i našoj Politika privatnosti i cookie pravila.

×
Dogovorite jedan na jedan poziv i otkrijte koje pogodnosti LiveAgent može donijeti vašem poduzeću.

Dostupni smo na više datuma

Dogovorite demo