"Tim za podršku uvijek je odgovarao brzo s rješenjima koja je bilo jednostavno implementirati."
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AI Conversations
LiveAgent AI Chatbot
Take your customer support to the next level with LiveAgent AI-powered chatbot — a smart assistant built right into your helpdesk that delivers instant, accurate answers and seamless interactions around the clock. With deep language understanding, lead capture capabilities, and multilingual support, LiveAgent AI chatbot elevates every customer experience and keeps your team focused on what matters most.
- Handles FAQs and reduces response time
- Lightens your agents' workload & handles human handover
- Captures leads for your business
- Effortlessly responds in your preferred languages
Let's chat
Live chat features
Hundreds of conversations. One powerful AI
Our cutting-edge AI features enable customer support agents to seamlessly manage hundreds of conversations daily while maintaining quality at scale.
Improve agent productivity with:
- A smart and reliable AI chatbot solution
- Writing assistants to refine your customer replies
- Tailor-made AI use cases
AI Answer Improver
Elevate your support quality with LiveAgent's AI Answer Improver, the smart writing assistant built right into your helpdesk. With just a click, agents can refine, expand, or simplify replies in seconds — turning rough drafts into clear, professional, customer-ready messages. Whether you need a more polished answer, more detail, or simpler language, this intuitive AI tool adapts to your tone and team workflow to boost productivity.
- Refine, expand or simplify replies in seconds
- Set the tone of your replies: business, neutral or casual
- Reinforce trust with every interaction
AI Answer Composer
Make replying effortless with LiveAgent AI Answer Composer, which creates helpful, context-driven draft answers your agents can send or refine in just one click. It analyzes ticket history, understands the tone you need, and gives your team a clear, polished starting point for every response.
- Generates context-aware replies from ticket history
- Understands tone & intent of each message
- Provides polished draft responses instantly
What else is possible with LiveAgent AI?
Tell us your requirements, and our team delivers a fully configured, ready-to-use solution tailored precisely to your support operation. No technical expertise required on your end—just results from day one.
- Knowledge base assistant
Delivers self-service solutions for customers or internal staff using natural-language models.
- AI review & feedback analysis
Analyses user sentiment and identifies recurring issues or opportunities.
- AI conversational support bot
Acts as a proactive agent that suggests next steps or upsells during chat interactions.
- AI escalation prediction
Predicts which tickets may require escalation to human agents, improving prioritization.
- AI voice-to-ticket summarization
Transforms call transcripts into structured service insights.
- AI multi-lingual support
Provides real-time translation that lets your agents communicate seamlessly with customers worldwide.
- AI sentiment forecasting
Predicts satisfaction trends or churn risk across channels, giving you early warning signals when customers are at risk.
Testimonials
Get LiveAgent and join 7000 happy clients
"Tim za podršku uvijek je odgovarao brzo s rješenjima koja je bilo jednostavno implementirati."
"Tim za podršku uvijek je odgovarao brzo s rješenjima koja je bilo jednostavno implementirati."
"LiveAgent omogućava našim agentima da pružaju bolju, bržu i precizniju podršku."
"Siguran sam da bismo proveli 90% našeg dana sortiranjem e-pošte da nemamo LiveAgent."
"Siguran sam da bismo proveli 90% našeg dana sortiranjem e-pošte da nemamo LiveAgent."
"LiveAgent nam je pomogao da postignemo 2 važna cilja: povećanje zadovoljstva kupaca i prodaje."
"LiveAgent nam je pomogao da postignemo 2 važna cilja: povećanje zadovoljstva kupaca i prodaje."
"Odgovaranje na e-mailove iz Outlooka bilo je teško za upravljanje. S LiveAgentom smo sigurni da je svaki e-mail odgovoreno na vrijeme."
"Odgovaranje na e-mailove iz Outlooka bilo je teško za upravljanje. S LiveAgentom smo sigurni da je svaki e-mail odgovoreno na vrijeme."
"Volimo pružiti našim kupcima najbolje iskustvo podrške. Zato smo odabrali LiveAgent."
"Koristimo LiveAgent od 2013. godine. Ne možemo si zamisliti rad bez njega."
"Koristimo LiveAgent od 2013. godine. Ne možemo si zamisliti rad bez njega."
"Koristimo LiveAgent od 2013. godine. Ne možemo si zamisliti rad bez njega."
"Zadovoljstvo je imati izvrstan portal koji poboljšava našu korisničku podršku."
"Od kada koristimo LiveAgent, naše vrijeme odgovora poboljšalo se za 60%."
"Od kada koristimo LiveAgent, naše vrijeme odgovora poboljšalo se za 60%."
"LiveAgent omogućava našim agentima da pružaju bolju, bržu i precizniju podršku."
"LiveAgent omogućava našim agentima da pružaju bolju, bržu i precizniju podršku."
"LiveAgent nam je pomogao da postignemo 2 važna cilja: povećanje zadovoljstva kupaca i prodaje."
"Odgovaranje na e-mailove iz Outlooka bilo je teško za upravljanje. S LiveAgentom smo sigurni da je svaki e-mail odgovoreno na vrijeme."
"Volimo pružiti našim kupcima najbolje iskustvo podrške. Zato smo odabrali LiveAgent."
"Zadovoljstvo je imati izvrstan portal koji poboljšava našu korisničku podršku."
"Zadovoljstvo je imati izvrstan portal koji poboljšava našu korisničku podršku."
"Siguran sam da bismo proveli 90% našeg dana sortiranjem e-pošte da nemamo LiveAgent."
"Volimo pružiti našim kupcima najbolje iskustvo podrške. Zato smo odabrali LiveAgent."
"Od kada koristimo LiveAgent, naše vrijeme odgovora poboljšalo se za 60%."
AI and human support in perfect sync
Unlike rigid AI solutions, LiveAgent gives you complete control. Customize automation rules, workflows, and AI behavior to match your exact business needs—not the other way around. With our FlowHunt integration, you can personalize responses, integrate your own knowledge sources, and fine-tune every interaction in ways competitors simply don't offer.
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